Generative AI in Customer Success with Mickey Powell of UpdateAI | Episode 001
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. - A podcast by Alex Turkovic - Tuesdays
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Mickey Powell (co-founder of UpdateAI) has been at the forefront of the discussion around the use of generative AI in customer success. He is the author of ChatGPT for Customer Success, an e-book which explains the basics as well as some advanced use cases for AI in CS. Mickey's LinkedInUpdateAIResources Mentioned in this Episode:Good Strategy Bad Strategy: The Difference and Why It Matters by Richard RumeltChat GPT for Customer Success by Mickey PowellShoutouts to Digital CS Pioneers:Jeff Be...
