Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. - A podcast by Alex Turkovic - Tuesdays
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Not only does Delores Cooper of Zendesk have a pretty amazing back story, she's also doing some pretty amazing things with a small and scrappy team at Zendesk. Short form video has become an increasingly popular medium for distribution of content and Zendesk is utilizing this as part of their digital enablement strategy.In this conversation, we talk about: Delores' entry into tech from social work & psychologyTiming of digital motions along the customer journeyDealing with variables ...
