True or False: Customer Service Drives Loyalty. A Conversation with Devin Poole

Customer Service’s role in loyalty is to mitigate disloyalty, right? Not so fast, says Gartner’s Devin Poole, Senior Director, Advisory. Hear what Devin has to say about the role that Customer Service should play in the pursuit of customer loyalty in this episode of The Gartner Customer Service Podcast.