The Gartner Customer Service Podcast

9 Episodes

1. The Future of Work From Home Strategy with Pete Slease and Sarah Dibble

   Published: 10/5/2020
2. Fast Track Interviewing Best Practice with Amie Binning and Mark Dauigoy

   Published: 9/18/2020
3. Dynamic Customer Engagement – An Interview With John Quaglietta and Philip Jenkins

   Published: 9/2/2020
4. Best Practice Corner: Channel Switching VoC with Pete Slease and Lauren Villeneuve

   Published: 8/6/2020
5. News of the Day: Voice of the Market with Mark Dauigoy and Andrew Schumacher

   Published: 7/23/2020
6. True or False: Customer Service Drives Loyalty. A Conversation with Devin Poole

   Published: 7/13/2020
7. The Most Effective Managers Coach This Way, with Andrew Schumacher, Lauren Villeneuve and Amie Binning

   Published: 7/6/2020
8. Safely Returning to the Contact Center - An Interview with Deb Alvord & John Quaglietta

   Published: 5/28/2020
9. Focusing on Customer Preference is a Trap

   Published: 5/14/2020