From Public Relations to Customer Experience Leadership with Kelsey Balimtas

If you think a successful career is linear, think again.  This month’s guest, Kelsey Balimtas, has built an impressive career that spans PR, Customer Success, Employee Enablement and Customer Experience. But was it all strategically laid out? Absolutely not. It was a discovery journey. In her own words,  “Career journeys are not ladders they are lattices. You sorta have to move sideways, take small steps, and sometimes you need to take a step back. But ultimately, if everything you are doing is ins service of building more positive habits, more positive behaviours, you are growing”. Kelsey shares vulnerably about imposter syndrome, the difficulties of juggling an MBA and work at the same time, and the impact of remote work in her life.  Tune in, this one is an absolute must!