This is Growth!
A podcast by Daphne Lopes - Tuesdays
Categories:
30 Episodes
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Information Clutter is Harming your Customer Success Strategy
Published: 9/10/2024 -
Boost CX Personalisation by 225% using HubSppot, with Paul Weston GM of Product
Published: 8/22/2024 -
Reduce Churn by 95% Within Six Months with Elad Donsky, CEO of Mayple
Published: 7/11/2024 -
CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role
Published: 7/9/2024 -
CS MasterClass #5: Creating a Revenue Generating Customer Success Team
Published: 6/25/2024 -
CS MasterClass #4: How To Communicate The Value You Deliver
Published: 6/18/2024 -
CS MasterClass #3: Proactively Monitor Risk and Growth Signs
Published: 6/11/2024 -
CS MasterClass #2: Delivering Measurable Value to Customers
Published: 6/4/2024 -
CS MasterClass #1: Defining and Measuring Customer Value
Published: 5/28/2024 -
Season 3: Customer Success MasterClass (Teaser)
Published: 5/21/2024 -
Where Product Management and Customer Success Meet with the founders of Women of CS
Published: 11/28/2023 -
Automate Your Enterprise Business Reviews
Published: 10/26/2023 -
Ryan Seams on Customer Success in a Product-Led-Growth Company
Published: 9/26/2023 -
Scaling Customer Success: Answers To The 3 Burning Questions
Published: 8/31/2023 -
Mickey Powell on How Customer Success Professionals Can Leverage Generative AI
Published: 8/3/2023 -
Jeff Breunsbach on Unleashing the Power of Content and Community To Scale Customer Success
Published: 6/27/2023 -
Margaret Harrison on Mastering Change Management To Drive Results
Published: 5/30/2023 -
Jan Young on What It Takes To Be A Customer Success Leader
Published: 4/27/2023 -
Marija Skobe-Pilley on How She Thinks About Scaling CS At ClickUp
Published: 3/31/2023 -
Season 2: Building and Scaling A Modern Customer Success Team
Published: 3/30/2023
In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.