How to Deal With Difficult Meetings with Jane Gunn

In this episode, we hear from the expert in conflict management and mediation, Jane Gunn. She discusses important tips to keep in mind in order to host great meetings. Jane also shares some practical conflict management tips and how to make decisions that you and your team agree on. Episode Highlights[04:14] Why You Avoid ConflictYou may be afraid of your emotions or unconfident to navigate difficult conversations.[05:26] The Skill of Conflict ManagementThere are four ways to deal with conflict: fight, flight, freeze, or appease.[08:03] Conflict Management Within TeamsConflict is necessary.  Some teams have too much, whereas others have too little.[09:46] The Power of Resolution Rethinking in Conflict ManagementNemawashi is a process of digging deep into issues to determine their impact on all sides.[12:22] The Importance of Consultations in Conflict ManagementConsulting in conflict management others allows people to feel heard. [15:51] Uncovering ConcernsA concern can be addressed during the meeting or through a personal follow-up with the concerned individual.  [17:04] Framing a MeetingSet rules and expectations for the flow of the meeting.[18:44] The Elephant in the RoomAn anonymous poll can help people overcome the fear of speaking up.[23:30] Uncovering Conflict and Conflict Management in a Meeting Be clear on your criteria for making decisions within your team to avoid others from deciding based on their own viewpoint.[26:52] What Your Feelings are Trying to Tell YouIntuitive feelings serve to remind you to take the time to think rather than rushing a decision.[32:21] Hosting a Meeting Like a Dinner PartyTry to make it both fun and functional.[38:44] Your Role as a Participant in Meetings and Conflict ManagementAs a participant, you can use this structure: listen, don’t interrupt, and reflect back.[45:04] Our Responsibility as ProfessionalsWe have a responsibility to run effective meetings.[46:30] Top Three Tips for Making Meetings BetterThink about the meeting as a dinner party, make the meeting fun and functional, and find ways to let everybody have a voice and participate.[47:29] The Power of Resolutionary ThinkingThe course focuses on creating a better understanding of how we can manage change, crisis and conflict.Enjoyed This Podcast?Write a review and share this with your friends.Join the Shapes Collective Facebook group.Find out more about our training here.Email Rachel or reach her on LinkedIn or Twitter.Check out the Permission to Thrive CPD membership for doctors!Sign up now for the Shapes Toolkit Programs to help you...