Be Customer Led
A podcast by Bill Staikos
122 Episodes
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Luis Angel-Lalanne on How Customer Listening is Evolving
Published: 5/25/2022 -
Kevin Budelmann on The Connection Between Purpose, Brand, and Experience
Published: 5/18/2022 -
Amy Shioji on Combining Strategy and Customer Experience
Published: 5/11/2022 -
Andy Binns on Innovation and Identifying Corporate Explorers
Published: 5/4/2022 -
Amanda Whiteside on CX & EX Leadership
Published: 4/27/2022 -
Ryan Hart on the Evolution of Experience Management
Published: 4/21/2022 -
Richard RB Botto on Building a Community & Member Experience
Published: 4/13/2022 -
Marcela Lay – Influencing & Driving Culture Change
Published: 4/6/2022 -
Steven Moy on Evolving Customer Needs & Future Tech
Published: 3/30/2022 -
Steve Dion on Leadership, Culture & the Future of Work
Published: 3/23/2022 -
Kermit Randa on the Importance of Customer Success in Driving CX
Published: 3/16/2022 -
Michael Bartlett on His New Book – The Dark Side of CX
Published: 3/9/2022 -
Katie Schlott Talks Inclusive Design & Designing for Women
Published: 3/2/2022 -
Kerry Goyette Talks About Workplace Analytics & The Future of Work
Published: 2/23/2022 -
Christy Dempster Talks to CX & Marketing Working Together
Published: 2/16/2022 -
Todd Unger Discusses Organizing for Customer Experience, Leadership, and Community Growth
Published: 2/9/2022 -
Clare Muscutt Helps Us Understand CX Community Building for WiCX
Published: 2/2/2022 -
Sam Bright from Upwork and the integration of CX, Product, and Community
Published: 1/26/2022 -
Becky Getz From Amazon and the Impact of CX on Culture Change
Published: 1/19/2022 -
Eckhart Boehme from Unipro Solutions talks about ‘Jobs to Be Done’ & his Original Framework
Published: 1/12/2022
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com