Be Customer Led

122 Episodes

1. Amber Armstrong Talks About the Future of Conversational AI

   Published: 1/5/2022
2. Tiffani Bova, Global Growth and Innovation Evangelist at Salesforce, talks future of work and impact on experience

   Published: 12/15/2021
3. Danielle Harlan talks about the future of work and the impact on leadership

   Published: 12/8/2021
4. Karen Hold talks about her new book, Design Thinking - The Innovator's Journey

   Published: 12/1/2021
5. Alex Mead takes on CX and shares his philosophy on customer service experience

   Published: 11/24/2021
6. Michelle Garcia Dorminey VP of Consumer Experience Strategy at TruCar talks CX Strategy

   Published: 11/17/2021
7. Jim Tincher on the evolution of customer journey mapping and journey tech

   Published: 11/10/2021
8. Lou Carbone and I talk about Latent Acuity and the future of CX

   Published: 11/3/2021
9. Lou Carbone is a globally recognized CX pioneer talking about the past, present, and future in CX

   Published: 11/3/2021
10. Millie Gillon, Sr MD & Head of CX, Innovation & Transformation at Standard Chartered Bank talks about the Five Voices of CX framework

    Published: 10/27/2021
11. Lauren Harding, Head of Customer Experience at Spring, talks about CX in a complex market

    Published: 10/20/2021
12. Gary Magenta, Chief Pot Stirrer at The Magenta Mix, talks return to work and the future of work

    Published: 10/14/2021
13. Michael Sherwood, Head of Digital Experience at Atom Bank, talks CX & Tech

    Published: 10/6/2021
14. Carine Roman, Chief Customer Officer at Mailchimp, talks influencing & driving culture change from the Chief Customer Officer’s seat

    Published: 9/29/2021
15. Samantha Conyers, Co-Founder & Chief Experience Officer at EXCO, talks about “firsts”

    Published: 9/22/2021
16. Chuen Chuen Yeo talks leadership agility and how to get there

    Published: 9/15/2021
17. Siobhan McHale, Executive GM at DuluxGroup, talks about activating culture change

    Published: 9/9/2021
18. Steven Van Belleghem talks digital and the impact on customer & employee experience

    Published: 9/1/2021
19. Paul Teshima, Chief Client Experience Officer at Wealthsimple, talks evolution of CX and the CXO/CCO role

    Published: 8/25/2021
20. Matt Watkinson, CEO & Co-Founder of Methodical, is taking a different approach to customer experience

    Published: 8/18/2021