Be Customer Led

122 Episodes

1. Jeff Sheehan, CX Advisor, on changes he sees for Customer Experience in 2021

   Published: 4/1/2021
2. Marc Havercroft, Global Chief Customer Officer, SAP SuccessFactors, talks Human Experience Management and Tech’s role

   Published: 3/24/2021
3. Antonia Hock, Global Head – The Ritz-Carlton Leadership Center talks service experience, service recovery experience, and connecting EX to CX

   Published: 3/17/2021
4. Shep Hyken on Moments of Truth, “Truth Gap” and why employee engagement matters

   Published: 3/10/2021
5. Jill Raff, Founder of Jill Raff Group, talks connecting EX to CX

   Published: 3/3/2021
6. Bill Schimikowski, US CX Lead for Biogen, talks about switching industries, CX maturity, influencing culture and CX Tech

   Published: 2/24/2021
7. Anne Witherspoon, CCXO at Texas Capital Bank, talks female leadership, driving cultural change and what it takes to be a CCXO

   Published: 2/17/2021
8. Gary Magenta, SVP Root Inc., talks about his new book, Blowing Up the Box: Disrupting the Customer Experience

   Published: 2/10/2021
9. Leahanne Hobson Founder of Alinea Partners talks B2B Secret Shopper & More!

   Published: 2/3/2021
10. The CX Allstars new training platform to help you navigate the EX to CX journey

    Published: 1/27/2021
11. Sandra Thompson Co-Founder of RISE Emotional Intelligence gives practical advice to improve your leadership

    Published: 1/20/2021
12. Tabitha Dunn, Chief Customer Officer at Ericsson, talks evolution of CX, strategy, change, and customer-led culture

    Published: 1/13/2021
13. Melanie Colling talks about the power and importance of collaboration and how to build your brand

    Published: 12/31/2020
14. Ann Cosfol and Betsy Westhafer run their own consulting practices and we focus on CX/EX in B2B

    Published: 12/23/2020
15. Luke Williams talks CX strategy, surveys, C-Suite, CX Tech Stack and so much more

    Published: 12/16/2020
16. Stephanie Reeves Millner on listening better to customers, empathy at work & female leadership

    Published: 12/9/2020
17. Mary Poppen CCO, Glint at LinkedIn connects CX to EX

    Published: 12/2/2020
18. Mike Soldan CXO @ Shmoop brings together Engineering, Product & Content

    Published: 11/25/2020
19. Gil Cohen is Maniacal about Employee Experience

    Published: 11/18/2020
20. Ryanne Laredo, CCO at Amobee, talks: CX, EX, & Female Leadership

    Published: 11/11/2020