Be Customer Led

122 Episodes

1. Skip Picciano talks all-things Contact Center and the future of the contact center tech stack

   Published: 8/11/2021
2. Matt Manners, Chief Inspiration Officer at Inspiring Workplaces, talks about what differentiates the best places to work

   Published: 8/4/2021
3. Marc Brackett, Founding Director, Yale Center for Emotional Intelligence (EI), talks EI at the Individual & Team Level

   Published: 7/28/2021
4. Sonia Mooney talks about Agile & Digital Transformation in HR

   Published: 7/21/2021
5. Dave Carruthers, Founder & CEO of Voxpopme, talks about the future of feedback

   Published: 7/14/2021
6. Carolene Méli, Creator of The Experience Creators, talks about the critical piece of leadership in customer experience

   Published: 7/7/2021
7. Dr. BehNaz Gholami, Executive Director at Dizen, talks about combining Change Management & Human Centered Design

   Published: 6/30/2021
8. Amy Shore, Chief Customer Officer at Nationwide, talks CX Metrics, Culture Change, and Women in CX

   Published: 6/23/2021
9. Adrian Swinscoe talks about where CX has come from, and what differentiates CX leaders from laggards and so much more

   Published: 6/16/2021
10. Ching Valdezco, Director at Exec|Comm, gives you the tools to be a more effective negotiator

    Published: 6/9/2021
11. Joe Pine talks about his book 'The Experience Economy', it's continued relevance today, and improving the Employee Experience

    Published: 6/2/2021
12. April Sprintz, Business Accelerator & Founder of Driven Outcomes, talks about the Generosity Culture

    Published: 5/26/2021
13. Dennis Geelen, Founder of Zero In, talks customer-centric innovation and the core skills of CX & EX

    Published: 5/19/2021
14. Angela Howard and Anthony Vaughan are focused on EX and discuss DE&I and a new view of HR

    Published: 5/12/2021
15. Jamie Swalgin, Head of CX Strategy Enablement with T. Rowe Price, talks CX Strategy, ROI and Technology

    Published: 5/6/2021
16. Jo Boswell, Director at Sentio-B, shares practical steps to get ROI out of your CX initiative

    Published: 4/28/2021
17. Brett King, Founder of Moven, talks to us about tech, now and in the future, and the impact to the experience

    Published: 4/21/2021
18. Alan Pennington, CX & EX Partner at gloo group, talks where CX & EX has come from and where they’re going

    Published: 4/14/2021
19. Liam Delap, Digital Automation Leader & Director of Enterprise Sales at Pypestream, talks conversational AI and the future

    Published: 4/7/2021
20. Be Customer Led with Derek Wang, Founder & CEO of Stratifyd

    Published: 4/5/2021