CHURN FM

242 Episodes

1. E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepL

   Published: 4/10/2024
2. E239 | Closing the Feedback Loop: Cycle's Journey to Boost Customer Retention

   Published: 4/3/2024
3. E238 | Preventing Churn Through Strategic Objection Handling with Vendr's Lizzy Rosen

   Published: 3/27/2024
4. E237 | Pivoting Strategies Amidst Rapid Expansion scaling Retention.com to $20M+ ARR with Adam Robinson

   Published: 3/20/2024
5. E236 | From HelloFresh to Hotjar: Dissecting B2B vs. B2C Retention Strategies with Hotjar's CEO, Mohannad Ali

   Published: 3/13/2024
6. E235 | The Lifecycle of Loyalty: Tackling Churn at Critical Stages in the User Journey with Active Campaign's Casey Hill

   Published: 3/6/2024
7. E234 | 6 Key User Onboarding Strategies Learned from HubSpot and Wistia with Andrew Capland

   Published: 2/28/2024
8. E233 | Continuous Discovery as a Tool for Product-Market Fit and Churn Reduction with Teresa Torres

   Published: 2/21/2024
9. E232 | Transforming CS to Drive Sales and Secure Retention in an Economic Downturn with Mixmax's VP of Success, Elliot Kohtz

   Published: 2/14/2024
10. E231 | Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market Fit

    Published: 2/7/2024
11. E230 - A Pivotal Moment for Customer Success: AI, Efficiency, and Innovation with Kristi Faltorusso

    Published: 1/31/2024
12. E229 | Navigating Customer Success in the Cloud and On-Prem: Insights from Algolia and Alteryx with Jim Schattin

    Published: 1/24/2024
13. E228 | Driving Engagement: Behavioral Science Insights from Credit Karma and Google with Irrational Labs CEO, Kristen Berman

    Published: 1/17/2024
14. E227 | Soaring High in Customer Loyalty: Lessons from the Airline Industry with Loyalty Status CEO, Mark Ross-Smith

    Published: 1/10/2024
15. E226 | The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless, with CEO Aishwarya Goel

    Published: 1/3/2024
16. E225 | Hypercare: Bolt's Secret to Seamless Customer Onboarding with CCO, Shilpi Narang

    Published: 12/20/2023
17. E224 | Bottoms-Up vs Top-Down: The SaaS Model Showdown with Dennis Mortensen

    Published: 12/13/2023
18. E223 | Next-Gen Customer Success: Digital Education as a Key Strategy with Gainsight's Steve Cornwell

    Published: 12/6/2023
19. E222 | Redefining Engagement: The Web 3.0 Approach to Customer Success with Dror Avieli

    Published: 11/29/2023
20. E221 | Product + Success: The Winning Duo for Customer Success with Tatyana Mamut

    Published: 11/22/2023