CHURN FM

242 Episodes

1. E220 | Unpacking User Retention Tactics at Tinder, TripAdvisor, and Facebook with Ravi Mehta

   Published: 11/15/2023
2. E219 | Wolf-Mode Activated: Planhat's CCO Unveils Their Secret to Driving Exceptional Customer Outcomes

   Published: 11/8/2023
3. E218 - Flatfile's Strategic Shift from PLG to Sales-Led and Back with VP of Customer Success Becca Weiss

   Published: 11/1/2023
4. E217 | Maximizing Shots on Goal: The Key to Growth and Retention with AngelList's Matt Bilotti

   Published: 10/25/2023
5. E216 | Leveraging the Jobs to be Done Framework for Customer Success with HubSpot's Daphne Costa Lopes

   Published: 10/18/2023
6. E215 | Redefining Customer Success Without Direct Engagement with Vitally's CEO, Jamie Davidson

   Published: 10/11/2023
7. E214 | Measurable Advocacy Strategies: Elevating Customer Success Manager Performance with Jonathan Riftin of Optimove

   Published: 10/4/2023
8. E213 | Unlocking the Secrets of Acquiring Your Ideal Customers with Appcue's Meg Gowell

   Published: 9/27/2023
9. E212 | Community-Driven Innovation: How Ivy's 15,000+ community members are Reshaping the AI Landscape with CEO, Dan Lenton

   Published: 9/20/2023
10. E211 | How Strategic Partnerships Drive Customer Retention with Ashby's VP of Customer Success, Kelsey Peterson

    Published: 9/13/2023
11. E211 | From Smallpdf to 50 Million Users: The Power of Micro Tools and Retention with Leah Tharin

    Published: 9/6/2023
12. E210 | Data, Decisions, and Dollars: How Customer Success Operations Boosts Your Bottom Line with Luis Barbosa, Customer Experience Leader at Teya

    Published: 8/30/2023
13. E209: Cracking the Funnel: How to Iterate Your Way to Product Market Fit with Arcade's CEO Caroline Clark

    Published: 8/23/2023
14. E208: Retention Starts from Day One: Strategies for Success through Personalization and Experimentation with Fireflies CEO Krish Ramineni

    Published: 8/16/2023
15. EP 207 | Ziv Peled (AppsFlyer) The Customer Success Flywheel: How to Drive Growth and Retention in Challenging Times

    Published: 8/8/2023
16. EP 206 | Kaz Ohta (Treasure Data) - Cracking the code of enterprise Customer Success with data

    Published: 8/2/2023
17. EP 205 - Abbas Haider Ali (Github) Building a Scalable Customer Success Program

    Published: 7/26/2023
18. EP 204 - Dan Burkhart (Recurly) The Art and Science of Retention Driving Strategies

    Published: 7/19/2023
19. EP 203 - Evgenia Mkrtychian (LoyaltyPlant) Where Customer Success and Marketing Strategies Meet

    Published: 7/12/2023
20. EP 202 - John Gleeson (Success Venture Partners) - How Customer Success Drives Startup Success

    Published: 7/5/2023