Crack the Customer Code

509 Episodes

1. 325: Kelsey Brown, Fighting for Transparent Pricing

   Published: 6/19/2018
2. 324: A Good Product Is Not Enough

   Published: 6/12/2018
3. 323: Neen James, Attention Pays

   Published: 6/5/2018
4. 322: Rise of the Service Machines

   Published: 5/29/2018
5. 321: Jesse Cole, Revolutionizing the Ballpark Experience

   Published: 5/22/2018
6. 320: The STORY of Retail Experience

   Published: 5/16/2018
7. 319: Jeanne Bliss, Is Your CX Mom-worthy?

   Published: 5/8/2018
8. 318: How Important Is the CX of Former Customers?

   Published: 5/2/2018
9. 317: Anne Bahr Thompson, Do Good

   Published: 4/24/2018
10. 316: Can Toys R Us Survive?

    Published: 4/17/2018
11. 315: Joey Coleman, Never Lose a Customer

    Published: 4/10/2018
12. 314: The Power of Empowerment: What I Wish I Knew

    Published: 4/3/2018
13. 313: Is AmazonGo the Future?

    Published: 3/27/2018
14. 312: John Garrett, The Personal Side of Business

    Published: 3/21/2018
15. 311: Which Retail Touchpoints Matter Most

    Published: 3/13/2018
16. 310: Clint Schaff, The L.A. Times Experience

    Published: 3/6/2018
17. 309: Common Leadership Biases in Your Way of Success

    Published: 2/28/2018
18. 308: Jacob Morgan, The Future of Work

    Published: 2/21/2018
19. 307: It’s Not My Job, Adam

    Published: 2/13/2018
20. 306: Eric Porres, Personalized Video Experience

    Published: 2/6/2018