Crack the Customer Code
A podcast by Adam and Jeannie - Tuesdays
Categories:
509 Episodes
-
345: Understanding the Peak-End Rule
Published: 11/6/2018 -
344: Shaun Belding, The Journey to Wow
Published: 10/30/2018 -
343: Are Subscription Boxes Filled with Data Gold?
Published: 10/23/2018 -
342: Ruben Ocampo, Service Design
Published: 10/16/2018 -
341: Is Word of Mouse Getting Less Important?
Published: 10/9/2018 -
340: Marti Konstant, the Agile Careerist
Published: 10/2/2018 -
339: Customer Journey Mapping is Not One Size Fits All
Published: 9/25/2018 -
338: Danny Schuman, The Worst Business Model
Published: 9/18/2018 -
337: Is Chat Better than Phone for Customer Service?
Published: 9/11/2018 -
336: Joshua March, Social Media Messaging
Published: 9/4/2018 -
335: Do You have a Purchase or Usage Brand?
Published: 8/28/2018 -
334: Melissa Agnes, Preparing for Crisis
Published: 8/21/2018 -
333: Don't Make Assumptions About Your Customer's Journey
Published: 8/14/2018 -
332: Alan Schaefer: Banding Together
Published: 8/7/2018 -
331: There’s No One Way to Do Customer Experience
Published: 7/31/2018 -
330: Jess Pettitt, Good Enough NOW
Published: 7/24/2018 -
329: Be a Customer Experience Change Agent
Published: 7/17/2018 -
328: Customer Service Phrases that Are a Problem
Published: 7/10/2018 -
327: Jeff Toister, Service Culture
Published: 7/3/2018 -
326: Succeeding with Difficult Customers
Published: 6/26/2018
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.