Crack the Customer Code

A podcast by Adam and Jeannie - Tuesdays

Tuesdays

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509 Episodes

  1. 345: Understanding the Peak-End Rule

    Published: 11/6/2018
  2. 344: Shaun Belding, The Journey to Wow

    Published: 10/30/2018
  3. 343: Are Subscription Boxes Filled with Data Gold?

    Published: 10/23/2018
  4. 342: Ruben Ocampo, Service Design

    Published: 10/16/2018
  5. 341: Is Word of Mouse Getting Less Important?

    Published: 10/9/2018
  6. 340: Marti Konstant, the Agile Careerist

    Published: 10/2/2018
  7. 339: Customer Journey Mapping is Not One Size Fits All

    Published: 9/25/2018
  8. 338: Danny Schuman, The Worst Business Model

    Published: 9/18/2018
  9. 337: Is Chat Better than Phone for Customer Service?

    Published: 9/11/2018
  10. 336: Joshua March, Social Media Messaging

    Published: 9/4/2018
  11. 335: Do You have a Purchase or Usage Brand?

    Published: 8/28/2018
  12. 334: Melissa Agnes, Preparing for Crisis

    Published: 8/21/2018
  13. 333: Don't Make Assumptions About Your Customer's Journey

    Published: 8/14/2018
  14. 332: Alan Schaefer: Banding Together

    Published: 8/7/2018
  15. 331: There’s No One Way to Do Customer Experience

    Published: 7/31/2018
  16. 330: Jess Pettitt, Good Enough NOW

    Published: 7/24/2018
  17. 329: Be a Customer Experience Change Agent

    Published: 7/17/2018
  18. 328: Customer Service Phrases that Are a Problem

    Published: 7/10/2018
  19. 327: Jeff Toister, Service Culture

    Published: 7/3/2018
  20. 326: Succeeding with Difficult Customers

    Published: 6/26/2018

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.