Crack the Customer Code

509 Episodes

1. 385: Bill Guertin, The Fan Experience

   Published: 9/3/2019
2. 384: Your Customer's Ecosystem

   Published: 8/27/2019
3. 383: Engaging Your Superfans

   Published: 8/20/2019
4. 382: When Acronyms Escape

   Published: 8/13/2019
5. 381: Julie Ann Sullivan: Catalysts of Culture

   Published: 8/6/2019
6. 380: Bourbon Summit #3

   Published: 7/30/2019
7. 379: Allen Adamson, Shift Ahead

   Published: 7/23/2019
8. 378: The Phrase that Kills CX

   Published: 7/16/2019
9. 377: Karen Jaw-Madson, Design of Work Experience

   Published: 7/9/2019
10. 376: 5 Steps To Close The Loop With Customers

    Published: 7/2/2019
11. 375: Leena Rinne, A Fellow Code Cracker

    Published: 6/25/2019
12. 374: What's More Personal: Twitter or a Phone Call?

    Published: 6/18/2019
13. 373: Barry Kirk, A Framework for Customer Loyalty

    Published: 6/11/2019
14. 372: Are Experience Rewards the New Loyalty Programs?

    Published: 6/4/2019
15. 371: Louis Carter, Emotional Connectedness

    Published: 5/28/2019
16. 370: How Delta Airlines Encourages Direct Employee Appreciation

    Published: 5/20/2019
17. 369: Jeff Gothelf, Thinking About Design

    Published: 5/13/2019
18. 368: When Customer Service Is a Scam

    Published: 5/7/2019
19. 367: Lee Smith, Putting Fuel Behind Your Sales

    Published: 4/30/2019
20. 366: Can People Connect to Avatars?

    Published: 4/23/2019