Crack the Customer Code

509 Episodes

1. 405: Jeanne Bliss: How Will You Be Remembered?

   Published: 2/4/2020
2. 404: Do Leaders Lie About the Importance of CX?

   Published: 1/28/2020
3. 403: Blake Morgan, The Customer of the Future

   Published: 1/21/2020
4. 402: Focusing Your CX Team in 2020

   Published: 1/14/2020
5. 401: Annette Franz, Customer Understanding

   Published: 1/7/2020
6. 400 Episodes (and we're still talking to each other)

   Published: 12/17/2019
7. 399: Alexandra Watkins, Choosing Brand and Product Names

   Published: 12/10/2019
8. 398: Will CX Become Winner Takes All?

   Published: 12/3/2019
9. 397: Steve Farber, Love is Good Business!

   Published: 11/27/2019
10. 396: Kill The Siloes!

    Published: 11/19/2019
11. 395: Guy Marion, Subscription Economy Retention

    Published: 11/12/2019
12. 394: Do You Need A CX Think Week?

    Published: 11/5/2019
13. 393: Antony Brydon, AI Customer Service

    Published: 10/29/2019
14. 392: Don't Let Contractors Ruin Your Customer Experience

    Published: 10/22/2019
15. 391: Max Israel, Art + Science of CX

    Published: 10/15/2019
16. 390: 3 Ways to Be More Customer Centric

    Published: 10/8/2019
17. 389: Tiffani Bova, Growth IQ

    Published: 10/2/2019
18. 388: The Tech Leader's Role in CX

    Published: 9/24/2019
19. 387: Stan Phelps Talks Pink Goldfish

    Published: 9/16/2019
20. 386: Is the Customer Journey Dead?

    Published: 9/10/2019