Customer Experience Radio

A podcast by Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally.

48 Episodes

  1. Customer Experience Radio Welcomes: Todd Brown and Ben Lawder with Equifax

    Published: 8/21/2019

  2. Customer Experience Radio Welcomes: David Poole with Bank of America and Merrill Edge

    Published: 7/18/2019

  3. Customer Experience Radio Welcomes: Mike Gomes and Brian Ericson with Cortland

    Published: 6/21/2019

  4. Customer Experience Radio Welcomes: Katie Logan, VP of Patient Experience and Jennifer Melby, Director of Experience, Piedmont Healthcare

    Published: 5/16/2019

  5. Customer Experience Radio Welcomes: Horst Schulze, Co-Founder of the Ritz Carlton Hotels

    Published: 4/18/2019

  6. Customer Experience Radio Welcomes: Mark Michelson with CX Talks and Frank Capek with Customer Innovations

    Published: 3/21/2019

  7. Customer Experience Radio Welcomes: Jim Knight with Knight Speaker and Kathleen Wood with Kathleen Wood Partners & Suzy’s Swirl

    Published: 2/22/2019

  8. Customer Experience Radio Welcomes: Mike Wittenstein with StoryMiners and Alan Jones with HiFi Buys

    Published: 1/17/2019

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Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.