Customer Service Academy

131 Episodes

1. 149: Customer Experience Trends for 2024

   Published: 12/30/2023
2. 148: Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot

   Published: 12/10/2023
3. 147: Win the Holiday Hustle to Delight Your Customers and Employees

   Published: 11/25/2023
4. 146: Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan

   Published: 11/17/2023
5. 145: 10 Effective Team and Customer Communication Strategies

   Published: 11/5/2023
6. 144: Spooktacular Leadership Lessons From Halloween

   Published: 10/27/2023
7. 143: Leading Digital Product Strategy and Transformation with Jonathon Hensley

   Published: 10/14/2023
8. 142: Getting the Most Out of Customer Service Week (and CX Day)

   Published: 10/1/2023
9. 141: 5 Step Framework to Protect Quality and Experience

   Published: 9/19/2023
10. 140 Leadership Mindset for Growth With James Saliba

    Published: 9/9/2023
11. 139: Simplified Journey Mapping to Grow Your Customer Loyalty (and Sales)

    Published: 8/26/2023
12. 138: My Journey Through the Healthcare System and Patient Experience

    Published: 8/11/2023
13. 137: 5 Leadership Lessons From Independence Day

    Published: 6/30/2023
14. 136: Reframing Your Sales Process by Showcasing Your Value With Lisa J. Smith

    Published: 6/10/2023
15. 135: Memorial Day and the Spirit of Service

    Published: 5/28/2023
16. 134: Does Your Technology Delight or Aggravate Your Customers?

    Published: 5/13/2023
17. 133: Customer Experience Is Your Recession Plan

    Published: 4/30/2023
18. 132: Building Experiences + Relationships Through Empathy

    Published: 4/15/2023
19. 131: Leading Teams To Deliver Exceptional CX with Steve DiGioia

    Published: 3/31/2023
20. 130: Employee Experience Is Rocket Fuel for Customer Experience

    Published: 3/18/2023