Customer Service Academy

131 Episodes

1. 129: How Personalization Will WOW Your Customers and Grow Your Sales

   Published: 3/4/2023
2. 128: Beyond Gut Instincts - Let Data and Benchmarking Be Your Guide With Barbara Boden and Ann McNally

   Published: 2/26/2023
3. 127: Developing Customer Relationships With Janyelle Milton

   Published: 2/19/2023
4. 126: ChatGPT: Way Less Scary Than Skynet or the Matrix

   Published: 2/11/2023
5. 125: Sustaining High Performance and Employee Well Being With Brandi Olson

   Published: 1/27/2023
6. 124: Recruiting and Retaining Powerhouse Teams in 2023

   Published: 1/14/2023
7. 123: Customer Experience Trends for 2023

   Published: 1/2/2023
8. 122: The Ghosts of CX Past, Present, and Future

   Published: 12/20/2022
9. 121: Helping Teams Do Their Best Work With Gustavo Razzetti

   Published: 12/10/2022
10. 120: Bring the Thankfulness and Dump the Excuses

    Published: 11/19/2022
11. 119: Building Trust by Delivering on Your Brand Promise With Jason Bradshaw

    Published: 11/13/2022
12. 118: What Halloween Horror Nights Taught Me About Customer Price and Value Perception

    Published: 10/29/2022
13. 117: A Proven Service Recovery Model When Things Go Wrong

    Published: 10/15/2022
14. 116: 10 Customer Experience Rules For Business Success

    Published: 10/2/2022
15. 115: Are You Recession-Proofing Your Business Through Customer Experience?

    Published: 9/25/2022
16. 114: Company Culture = Values + Behaviors With Jess Podgajny

    Published: 9/11/2022
17. 113: The Lie Behind Quiet Quitting

    Published: 9/2/2022
18. 112: Turning Spaces Into Places Where People Want to Be - A Conversation With Tony Johnson and Simon Elliot

    Published: 8/21/2022
19. 111: Defining Intentional Service Behaviors

    Published: 8/13/2022
20. 110: Embracing Significant Leadership With Lauren Schieffer

    Published: 8/6/2022