Customer Service Academy

131 Episodes

1. 89: What Your Customers Want In 2022

   Published: 1/1/2022
2. 88: Are You Listening to Your Customers and Acting On Your VOC Data?

   Published: 12/17/2021
3. 87: Technology That Improves Employee + Occupant Experience With Junaith Shahabdeen and Sri Sridharan

   Published: 12/5/2021
4. 86: What Thanksgiving Teaches Us About Customer Service

   Published: 11/21/2021
5. 85: Retaining Customers and Developing Relationships With Ed Snowden

   Published: 11/13/2021
6. 84: Creating a Culture of Intentional Hospitality

   Published: 11/6/2021
7. 83: Acquiring and Keeping Customers Through Impactful Marketing With Raul Galera

   Published: 10/29/2021
8. 82: Why Great Service Grows Sales

   Published: 10/19/2021
9. 81: What Haunted Houses Teach Us About Customer Experience

   Published: 10/11/2021
10. 80: Understanding Your Priorities and Commitments With Garland Vance

    Published: 10/2/2021
11. 79: Are You Ready For Customer Service Week?

    Published: 9/27/2021
12. 78: Don’t Hire Your Customer Experience Leader Until You Hear This

    Published: 9/20/2021
13. 77: Labor Day Is a Time to Celebrate Your Teams - Don't Waste It

    Published: 9/4/2021
14. 76: 5 Keys To Great Employee Training

    Published: 8/28/2021
15. 75: Creating Value Based Member and Donor Experiences With Monica Sakurai and Kalley Dunn

    Published: 8/23/2021
16. 74: 7 Pieces of a Great Guest Experience

    Published: 8/16/2021
17. 73: Leadership and Employee Experience In Remote Site Operations With Peter Roles

    Published: 8/6/2021
18. 72: Fueling Trust and Relationships Through Communication

    Published: 7/30/2021
19. 71: Empowering Employees Through Well-Deployed Technology With Bennett Bennett

    Published: 7/23/2021
20. 70: Are You Owning Your Dirt?

    Published: 7/16/2021