Customer Service Academy

131 Episodes

1. 109: The Business Case for Vacation and Unplugging

   Published: 7/25/2022
2. 108: Recruiting and Retaining 5 Star Employees With Heenle Turner

   Published: 7/16/2022
3. 107: 4 Leadership and Service Lessons From Independence Day

   Published: 7/3/2022
4. 106: Finding Your Leadership Why With Dustin Dale

   Published: 6/26/2022
5. 105: What to Do When You Are Short Staffed

   Published: 6/18/2022
6. 104: Dreams, Goals, and Growth With Dane Espegard

   Published: 6/6/2022
7. 103: Leadership Lessons From Memorial Day

   Published: 5/28/2022
8. 102: Helping Employees Understand Their Purpose (and retain them) With Laurie Sudbrink

   Published: 5/20/2022
9. 101: Leadership Lessons From Harry Potter

   Published: 5/6/2022
10. 100: Celebrating 100 Episodes and Sharing What We've Learned Along the Way

    Published: 4/15/2022
11. 99: Building a Culture of Customer Focus + Employee Retention With Jodie Jansen

    Published: 4/8/2022
12. 98: The 5 Customer + Employee Experience Guidelines

    Published: 3/26/2022
13. 97: Technology and Innovation That Truly Solves Problems with Mouli Chandramouli

    Published: 3/19/2022
14. 96: Do You Understand Your Customers or Just Think You Do?

    Published: 3/13/2022
15. 95: Creating High Performing Teams Who Provide Amazing Customer Experiences With Emily Ransone

    Published: 3/1/2022
16. 94: Your Employees Probably Hate Your Training and What To Do About It

    Published: 2/18/2022
17. 93: Creating Value for Clients to Grow Long Term Relationships With Simon Elliot and Ed Snowden

    Published: 2/4/2022
18. 92: Remote Strategies That Drive CX Success and Employee Engagement With Tim Mobley

    Published: 1/24/2022
19. 91: What Value Do You Bring To Your Customers?

    Published: 1/16/2022
20. 90: Building Strong Teams With a Customer Focus With Janet Fouts

    Published: 1/8/2022