Customer Support Leaders

A podcast by Charlotte Ward - Fridays

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319 Episodes

  1. From The Archives: 11: Awkward Conversations with Hilary Dudek.

    Published: 9/2/2022
  2. 247: Fireside with Austin Emser

    Published: 8/26/2022
  3. From The Archives: 5: Empathy with Ash Rhodes

    Published: 8/19/2022
  4. From The Archives: 220: Building a Team from Scratch with Matt Dale

    Published: 8/12/2022
  5. From The Archives: 216: Building a Team from Scratch with Ashley Sachs

    Published: 8/5/2022
  6. From The Archives: 213: Knowledge Management with Simone Secci

    Published: 7/29/2022
  7. 246: Fireside with Ethan Walfish

    Published: 7/22/2022
  8. From The Archives: 212: Knowledge Management with Cynthia Ng

    Published: 7/15/2022
  9. From The Archives: 211: Knowledge Management with Aprill Allen

    Published: 7/8/2022
  10. From The Archives: 210: Fireside with Nicholas Zeisler

    Published: 7/1/2022
  11. From The Archives: 209: Fireside with Ash Rhodes

    Published: 6/24/2022
  12. From The Archives: 201: Fireside with Ethan Walfish

    Published: 6/17/2022
  13. From The Archives: 200: Managing Change with Lauren Rose Eimers

    Published: 6/10/2022
  14. From The Archives: 196: Managing Change with Lauren Fearn

    Published: 6/3/2022
  15. From The Archives: 191: The Perfect Support Email with Ethan Walfish

    Published: 5/27/2022
  16. 245: Fireside with Valentina Thoerner

    Published: 5/20/2022
  17. From The Archives: 181: Startup Support with Zeni Bandy

    Published: 5/13/2022
  18. From The Archives: 180: Fireside with Valentina Thoerner

    Published: 5/6/2022
  19. 244: Fireside with Matt Dale

    Published: 4/29/2022
  20. From The Archives: 177: Fireside with Chris Taylor

    Published: 4/22/2022

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.