Customer Support Leaders

341 Episodes

1. 264: Mastering Incident Management - Part 1 of 6; with Kat Gaines

   Published: 4/19/2024
2. 263: Connecting Actions to Customer Outcomes; with Sarah Caminiti

   Published: 4/12/2024
3. From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale

   Published: 4/5/2024
4. 262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant

   Published: 3/29/2024
5. 261: Building a Truly Customer Centric Culture; with Michael Hinshaw

   Published: 3/22/2024
6. 260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti

   Published: 3/15/2024
7. 259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis

   Published: 3/8/2024
8. 258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti

   Published: 3/1/2024
9. 257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens

   Published: 2/23/2024
10. 256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney

    Published: 2/16/2024
11. 255: Mastering Outage Management; with Lauren Rose Eimers

    Published: 2/9/2024
12. 254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek

    Published: 2/2/2024
13. 253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner

    Published: 1/26/2024
14. 252: The Support Report with Andrew Rios

    Published: 1/19/2024
15. 251: Support Data with Matt Dale

    Published: 1/12/2024
16. 250: Panel: Welcome back for 2024!

    Published: 1/5/2024
17. 249: Fireside with Mike Redbord

    Published: 11/25/2022
18. 248: Holiday fireside with Jason Yun

    Published: 11/18/2022
19. From The Archives: 32: Managing Performance Issues with Hilary Dudek

    Published: 9/30/2022
20. From The Archives: 26: Metrics with Craig Stoss

    Published: 9/23/2022