Customer Support Leaders

A podcast by Charlotte Ward - Fridays

Categories:

Business Technology

323 Episodes

  1. 266: The Art of Crafting Impactful Survey Questions; with Nick Zeisler

    Published: 5/3/2024

  2. 265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun

    Published: 4/27/2024

  3. 264: Mastering Incident Management - Part 1 of 6; with Kat Gaines

    Published: 4/19/2024

  4. 263: Connecting Actions to Customer Outcomes; with Sarah Caminiti

    Published: 4/12/2024

  5. From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale

    Published: 4/5/2024

  6. 262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant

    Published: 3/29/2024

  7. 261: Building a Truly Customer Centric Culture; with Michael Hinshaw

    Published: 3/22/2024

  8. 260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti

    Published: 3/15/2024

  9. 259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis

    Published: 3/8/2024

  10. 258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti

    Published: 3/1/2024

  11. 257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens

    Published: 2/23/2024

  12. 256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney

    Published: 2/16/2024

  13. 255: Mastering Outage Management; with Lauren Rose Eimers

    Published: 2/9/2024

  14. 254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek

    Published: 2/2/2024

  15. 253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner

    Published: 1/26/2024

  16. 252: The Support Report with Andrew Rios

    Published: 1/19/2024

  17. 251: Support Data with Matt Dale

    Published: 1/12/2024

  18. 250: Panel: Welcome back for 2024!

    Published: 1/5/2024

  19. 249: Fireside with Mike Redbord

    Published: 11/25/2022

  20. 248: Holiday fireside with Jason Yun

    Published: 11/18/2022

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.