Customer Support Leaders

A podcast by Charlotte Ward

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341 Episodes

  1. 20: Transitioning to Leadership - Personal Perspectives with Simone Secci

    Published: 1/31/2020
  2. 19: Transitioning to Leadership - Personal Perspectives with Chris Taylor

    Published: 1/30/2020
  3. 18: Transitioning to Leadership - Personal Perspectives with Kristina King

    Published: 1/29/2020
  4. 17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl

    Published: 1/28/2020
  5. 16: Transitioning to Leadership - Personal Perspectives with Ash Rhodes

    Published: 1/27/2020
  6. 15: Awkward Conversations with Lauren Eimers

    Published: 1/24/2020
  7. 14: Awkward Conversations with Matt Dale

    Published: 1/23/2020
  8. 13: Awkward Conversations with Meredith Molloy

    Published: 1/22/2020
  9. 12: Awkward Conversations with Ash Rhodes

    Published: 1/21/2020
  10. 11: Awkward Conversations with Hilary Dudek

    Published: 1/20/2020
  11. 10: Future of Support with Jenny Dempsey

    Published: 1/17/2020
  12. 9: Future of Support with Kristina King

    Published: 1/16/2020
  13. 8: Future of Support with Meredith Molloy

    Published: 1/15/2020
  14. 7: Future of Support with Vanessa Subramaniam

    Published: 1/14/2020
  15. 6: Future of Support with Craig Stoss

    Published: 1/13/2020
  16. 5: Empathy with Ash Rhodes

    Published: 1/10/2020
  17. 4: Empathy with Craig Stoss

    Published: 1/9/2020
  18. 3: Empathy with Natalie Ruhl

    Published: 1/8/2020
  19. 2: Empathy with Matt Dale

    Published: 1/7/2020
  20. 1: Empathy with Jenny Dempsey

    Published: 1/6/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.