Customer Support Leaders
A podcast by Charlotte Ward
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Categories:
341 Episodes
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40: Looking Beyond the Numbers with Mike Redbord
Published: 2/28/2020 -
39: Looking Beyond the Numbers with Meredith Molloy
Published: 2/27/2020 -
38: Looking Beyond the Numbers with Jenny Dempsey
Published: 2/26/2020 -
37: Looking Beyond the Numbers with Natalie Ruhl
Published: 2/25/2020 -
36: Looking Beyond the Numbers with Ash Rhodes
Published: 2/24/2020 -
35: Managing Performance Issues with Simone Secci
Published: 2/21/2020 -
34: Managing Performance Issues with Brittany Naylor
Published: 2/20/2020 -
33: Managing Performance Issues with Josh Magsam
Published: 2/19/2020 -
32: Managing Performance Issues with Hilary Dudek
Published: 2/18/2020 -
31: Managing Performance Issues with Ash Rhodes
Published: 2/17/2020 -
30: Metrics with Simone Secci
Published: 2/14/2020 -
29: Metrics with Chris Taylor
Published: 2/13/2020 -
28: Metrics with Meredith Molloy
Published: 2/12/2020 -
27: Metrics with Vanessa Subramaniam
Published: 2/11/2020 -
26: Metrics with Craig Stoss
Published: 2/10/2020 -
25: Moving from Doing to Leading the Work with Jenny Dempsey
Published: 2/7/2020 -
24: Moving from Doing to Leading the Work with Hilary Dudek
Published: 2/6/2020 -
23: Moving from Doing to Leading the Work with Matt Dale
Published: 2/5/2020 -
22: Moving from Doing to Leading the Work with Natalie Ruhl
Published: 2/4/2020 -
21: Moving from Doing to Leading the Work with Ash Rhodes
Published: 2/3/2020
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.