Customer Support Leaders

A podcast by Charlotte Ward

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341 Episodes

  1. 40: Looking Beyond the Numbers with Mike Redbord

    Published: 2/28/2020
  2. 39: Looking Beyond the Numbers with Meredith Molloy

    Published: 2/27/2020
  3. 38: Looking Beyond the Numbers with Jenny Dempsey

    Published: 2/26/2020
  4. 37: Looking Beyond the Numbers with Natalie Ruhl

    Published: 2/25/2020
  5. 36: Looking Beyond the Numbers with Ash Rhodes

    Published: 2/24/2020
  6. 35: Managing Performance Issues with Simone Secci

    Published: 2/21/2020
  7. 34: Managing Performance Issues with Brittany Naylor

    Published: 2/20/2020
  8. 33: Managing Performance Issues with Josh Magsam

    Published: 2/19/2020
  9. 32: Managing Performance Issues with Hilary Dudek

    Published: 2/18/2020
  10. 31: Managing Performance Issues with Ash Rhodes

    Published: 2/17/2020
  11. 30: Metrics with Simone Secci

    Published: 2/14/2020
  12. 29: Metrics with Chris Taylor

    Published: 2/13/2020
  13. 28: Metrics with Meredith Molloy

    Published: 2/12/2020
  14. 27: Metrics with Vanessa Subramaniam

    Published: 2/11/2020
  15. 26: Metrics with Craig Stoss

    Published: 2/10/2020
  16. 25: Moving from Doing to Leading the Work with Jenny Dempsey

    Published: 2/7/2020
  17. 24: Moving from Doing to Leading the Work with Hilary Dudek

    Published: 2/6/2020
  18. 23: Moving from Doing to Leading the Work with Matt Dale

    Published: 2/5/2020
  19. 22: Moving from Doing to Leading the Work with Natalie Ruhl

    Published: 2/4/2020
  20. 21: Moving from Doing to Leading the Work with Ash Rhodes

    Published: 2/3/2020

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.