Customer Support Leaders
A podcast by Charlotte Ward
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Categories:
341 Episodes
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227: Fireside with Nate Brown
Published: 12/10/2021 -
226: 99 Weeks Done
Published: 12/4/2021 -
Week 100 Teaser
Published: 11/26/2021 -
From The Archives: Ep 150: Fireside with Mo McKibbin
Published: 11/19/2021 -
From The Archives: Ep 146: Fireside with Tue Søttrup
Published: 11/12/2021 -
From The Archives: Ep 142: Diversity and Inclusion with Antonio King
Published: 11/5/2021 -
From The Archives: Ep 140: Scary Support Stories with Todd Curtis
Published: 10/29/2021 -
From The Archives: Ep 136: Scary Support Stories with Matt Dale
Published: 10/22/2021 -
From The Archives: Ep 134: Support’s Relationship to Sales with Nicholas Zeisler
Published: 10/15/2021 -
From The Archives: Ep 129: Support’s Relationship to Product with Andrea Saez
Published: 10/8/2021 -
From The Archives: Ep 123: Freelancing in Support with Andrei Kamarouski
Published: 10/1/2021 -
From The Archives: Ep 117: CSAT with Mo McKibbin
Published: 9/24/2021 -
From The Archives: Ep 115: Support Scope with Mike Redbord
Published: 9/17/2021 -
225: “In Support, I Believe…” with Simone Secci
Published: 9/10/2021 -
224: “In Support, I Believe…” with Matt Dale
Published: 9/3/2021 -
223: “In Support, I Believe…” with Craig Stoss
Published: 8/27/2021 -
222: “In Support, I Believe…” with Ryan Klausner
Published: 8/20/2021 -
221: “In Support, I Believe…” with Charlotte Ward
Published: 8/13/2021 -
Announcing “In Support, I believe…”
Published: 8/6/2021 -
Throwback to Ep 109: Panel: If I Knew Then, What I Know Now….
Published: 7/30/2021
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.