Customer Support Leaders

A podcast by Charlotte Ward

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341 Episodes

  1. 227: Fireside with Nate Brown

    Published: 12/10/2021
  2. 226: 99 Weeks Done

    Published: 12/4/2021
  3. Week 100 Teaser

    Published: 11/26/2021
  4. From The Archives: Ep 150: Fireside with Mo McKibbin

    Published: 11/19/2021
  5. From The Archives: Ep 146: Fireside with Tue Søttrup

    Published: 11/12/2021
  6. From The Archives: Ep 142: Diversity and Inclusion with Antonio King

    Published: 11/5/2021
  7. From The Archives: Ep 140: Scary Support Stories with Todd Curtis

    Published: 10/29/2021
  8. From The Archives: Ep 136: Scary Support Stories with Matt Dale

    Published: 10/22/2021
  9. From The Archives: Ep 134: Support’s Relationship to Sales with Nicholas Zeisler

    Published: 10/15/2021
  10. From The Archives: Ep 129: Support’s Relationship to Product with Andrea Saez

    Published: 10/8/2021
  11. From The Archives: Ep 123: Freelancing in Support with Andrei Kamarouski

    Published: 10/1/2021
  12. From The Archives: Ep 117: CSAT with Mo McKibbin

    Published: 9/24/2021
  13. From The Archives: Ep 115: Support Scope with Mike Redbord

    Published: 9/17/2021
  14. 225: “In Support, I Believe…” with Simone Secci

    Published: 9/10/2021
  15. 224: “In Support, I Believe…” with Matt Dale

    Published: 9/3/2021
  16. 223: “In Support, I Believe…” with Craig Stoss

    Published: 8/27/2021
  17. 222: “In Support, I Believe…” with Ryan Klausner

    Published: 8/20/2021
  18. 221: “In Support, I Believe…” with Charlotte Ward

    Published: 8/13/2021
  19. Announcing “In Support, I believe…”

    Published: 8/6/2021
  20. Throwback to Ep 109: Panel: If I Knew Then, What I Know Now….

    Published: 7/30/2021

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.