Customer Support Leaders

A podcast by Charlotte Ward

Categories:

341 Episodes

  1. Throwback to Ep 103: Panel: Managing Change

    Published: 7/29/2021
  2. Throwback to Ep 99: Process Improvement with Ash Rhodes

    Published: 7/28/2021
  3. Throwback to Ep 94: First 30 Days with Alyssa Percell

    Published: 7/27/2021
  4. Throwback to Ep 83: Remote Work with Ash Rhodes

    Published: 7/26/2021
  5. Throwback to Ep 79: Forecasting in Support with Matt Dale

    Published: 7/23/2021
  6. Throwback to Ep 72: Support Contributing to Revenue with Mo McKibbin

    Published: 7/22/2021
  7. Throwback to Ep 71: Support Contributing to Revenue with Mike Redbord

    Published: 7/21/2021
  8. Throwback to Ep 62: Onboarding New Hires with Ash Rhodes

    Published: 7/20/2021
  9. Throwback to Ep 56: Building Leaders in Your Team with Meredith Molloy

    Published: 7/19/2021
  10. 220: Building a Team from Scratch with Matt Dale

    Published: 7/16/2021
  11. 219: Building a Team from Scratch with Kat Olsheske

    Published: 7/15/2021
  12. 218: Building a Team from Scratch with Adela Bodor

    Published: 7/14/2021
  13. 217: Building a Team from Scratch with Hilary Dudek

    Published: 7/13/2021
  14. 216: Building a Team from Scratch with Ashley Sachs

    Published: 7/12/2021
  15. 215: Knowledge Management with Craig Stoss

    Published: 7/9/2021
  16. 214: Knowledge Management with Tadas Labudis

    Published: 7/8/2021
  17. 213: Knowledge Management with Simone Secci

    Published: 7/7/2021
  18. 212: Knowledge Management with Cynthia Ng

    Published: 7/6/2021
  19. 211: Knowledge Management with Aprill Allen

    Published: 7/5/2021
  20. 210: Fireside with Nicholas Zeisler

    Published: 7/2/2021

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.