CX Files

317 Episodes

1. Sagufta Janif - Outsource Fiji - How Is A South Pacific Island Nation Succeeding At BPO?

   Published: 11/16/2023
2. Chris Hague - Yoummday - Is Traditional BPO Dead Or Just Evolving?

   Published: 11/9/2023
3. Nerys Corfield - Injection Consulting - What's Going Wrong With Digital CX?

   Published: 11/2/2023
4. Dianne McCoubrey - Grypp - The Future For Video In Customer Service Interactions

   Published: 10/26/2023
5. Mike Butler & David Neale - Nutun CX - When ESG And CSR Lead To A Dramatic Improvement In CX

   Published: 10/19/2023
6. Diane Edwards - Mona School of Business & Management - Data Protection In Jamaica

   Published: 10/12/2023
7. Michele Rowan - WFH Alliance - Is WFH And Hybrid Now Permanent In CX And BPO?

   Published: 10/5/2023
8. Terry Rybolt - LiveXchange - GigCX And The Benefits Of A Flexible Workforce

   Published: 9/28/2023
9. Beza Tekola - Suture BPO - Improving The Patient Experience In Healthcare

   Published: 9/21/2023
10. Jon Yarlett - Impact Sourcing Alliance - The Role of Impact Sourcing In BPO and CX

    Published: 9/14/2023
11. Cheryl Paarwater - Call-Lab BPO - Confidence in South Africa BPO

    Published: 9/7/2023
12. CX Files Is Back Tomorrow!

    Published: 9/6/2023
13. CX Files Is Taking A Summer Break - Back In September!

    Published: 8/3/2023
14. Alistair Niederer - NeedleRock - The Truth About ESG And BPOs

    Published: 7/27/2023
15. CX FILES JULY Q&A - Mark Hillary & Peter Ryan

    Published: 7/24/2023
16. Keith Gait - CX Foundation - Definitely CX 📚

    Published: 7/20/2023
17. Caskey Ndaba - Momentum Metropolitan Insurance - CX & Insurance In Africa

    Published: 7/13/2023
18. Audrey William - Ecosystm - Listening To Customers And Using Data To Create Better Insights

    Published: 7/6/2023
19. Amy Bennet Roach - Blue Ocean Contact Centers - The Future For Flexible CX

    Published: 6/29/2023
20. Peter Klayman - Bottle Rocket - Justifying Investment In CX

    Published: 6/22/2023