CX Files

369 Episodes

1. Ted Nardin - Teleperformance - How CX Can Add Value And Create Success

   Published: 11/21/2024
2. John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦

   Published: 11/14/2024
3. Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX

   Published: 11/7/2024
4. EXTRA SHOW: How Does the UK 2024 Budget Impact BPO and CX?

   Published: 11/4/2024
5. Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services

   Published: 10/31/2024
6. Mark Hillary - The Social Sales Playbook - How B2B Companies Sell To Each Other!

   Published: 10/24/2024
7. Neal Topf - Callzilla - Clients Want To Understand BPO Culture Not Just Metrics

   Published: 10/17/2024
8. Peter Ryan - When will we see Philippines BPO 2.0?

   Published: 10/10/2024
9. Isobel Rogers & Karen Howard - The Launch Of The CX Alliance

   Published: 10/3/2024
10. Graham Brown - Alorica - Using AI To Offer CX In Any Language

    Published: 9/26/2024
11. Stephen Loynd & Chris Gillen - How AI Has Redefined CX

    Published: 9/19/2024
12. Michael Clark - CXTT Consulting - The Tech That Makes CX Work

    Published: 9/12/2024
13. Martin Anderson 🍋 - Lemon Contact Centre - Entrepreneurs In CX

    Published: 8/15/2024
14. Jonas Berggren - Transcom - AI & Transforming Customer Service

    Published: 8/8/2024
15. Leo Lopez - Calltastic - The Top 5 Mistakes Startups Make With CX

    Published: 8/1/2024
16. Alistair Niederer - FormIGA - IAOP & GSA join forces for good in BPO and CX

    Published: 7/25/2024
17. Stephen Peattie & Dan Castilla - Assessing BPO & CX From Fiji

    Published: 7/18/2024
18. Leigh Hopwood - CCMA - CX From The Buyer's Perspective

    Published: 7/11/2024
19. Sandra Busby - Cnect Wales - 'Welcome to Wrexham' Could Lead To More CX in Wales

    Published: 7/4/2024
20. Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels

    Published: 6/27/2024