CX Files

369 Episodes

1. Rob Dwyer - Happitu - What Can We Learn From CX Podcasting?

   Published: 2/16/2024
2. BONUS - Sensée Buys The Contact Company ... CX Files talks to both CEOs

   Published: 2/8/2024
3. Mike Harfield - Sigma Connected - Developing Great Career Options For CX Teams

   Published: 2/8/2024
4. Nina Čaprić - NCR Voyix - How BPOs Can Manage Government Relationships

   Published: 2/1/2024
5. Jo Garland : Remote Employee Engagement In Contact Centers (WFH)

   Published: 1/25/2024
6. Randy Arellano - DATAMARK - BPO Has Transformed In The 2020s And This Change Favors Mid-Size CX Experts

   Published: 1/19/2024
7. More Than AI: The Less Obvious CX Predictions For 2024

   Published: 1/11/2024
8. CX Files Year In Review: Mark Hillary and Peter Ryan look back at 2023

   Published: 12/21/2023
9. Adrian Swinscoe - Punk CX - Defining A Punk Future For CX

   Published: 12/14/2023
10. Southeastern - Managing CX For A Railway And Building A Great CX Partnership

    Published: 12/7/2023
11. Sidharth Mukherjee - Teleperformance - How CX Can Really Use Generative AI

    Published: 11/30/2023
12. Andrew McNeile - ThinScale - WFH Security And How Covid Changed BPO Forever

    Published: 11/23/2023
13. Sagufta Janif - Outsource Fiji - How Is A South Pacific Island Nation Succeeding At BPO?

    Published: 11/16/2023
14. Chris Hague - Yoummday - Is Traditional BPO Dead Or Just Evolving?

    Published: 11/9/2023
15. Nerys Corfield - Injection Consulting - What's Going Wrong With Digital CX?

    Published: 11/2/2023
16. Dianne McCoubrey - Grypp - The Future For Video In Customer Service Interactions

    Published: 10/26/2023
17. Mike Butler & David Neale - Nutun CX - When ESG And CSR Lead To A Dramatic Improvement In CX

    Published: 10/19/2023
18. Diane Edwards - Mona School of Business & Management - Data Protection In Jamaica

    Published: 10/12/2023
19. Michele Rowan - WFH Alliance - Is WFH And Hybrid Now Permanent In CX And BPO?

    Published: 10/5/2023
20. Terry Rybolt - LiveXchange - GigCX And The Benefits Of A Flexible Workforce

    Published: 9/28/2023