CX Files

317 Episodes

1. James Sherin - Yo! Solutions - Can A BPO Serve Another BPO?

   Published: 6/22/2023
2. Jeremiah Okello - Collins Consulting - Kenya And Emerging Africa Opportunities For CX And BPO

   Published: 6/15/2023
3. CxO Glasgow Feedback / Stephen Loynd / Founder of TrendzOwl 🦉

   Published: 6/8/2023
4. Barry Winkless - Cpl Group - What is The Future Of CX Work?

   Published: 6/1/2023
5. Shane Jackson - Knowledge Rhino - The Value of WFM in CX

   Published: 5/25/2023
6. Sadiq Mohammed - USMAART - Matching CX Clients To The Right BPO Partner

   Published: 5/18/2023
7. Marianne Withers & Cath Wohlers - How Can BPOs Handle Vulnerable Customers With Empathy?

   Published: 5/11/2023
8. BONUS! What Is Happening With BPO Mega-Consolidation?

   Published: 5/9/2023
9. Ian Barkin - What Is The Future For BPO?

   Published: 5/4/2023
10. Marko Torovic - NSourcing - Where Is My Limo? Luxury Auto Travel And Luxury CX

    Published: 4/27/2023
11. Peter Ryan - The 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey RESULTS

    Published: 4/20/2023
12. Simon Kriss - CX and BPO In Australia

    Published: 4/13/2023
13. Johan Steyn - Could ChatGPT And AI Kill The Contact Center?

    Published: 4/6/2023
14. Kirk Laughlin - Nearshore Americas - CX in the Caribbean

    Published: 3/30/2023
15. Chandni Bhatt - Beauty Pie - Focusing On High Value Subscriptions And CX

    Published: 3/23/2023
16. Matt Sims - Alorica - Comparing CX Strategies In The US And Europe

    Published: 3/16/2023
17. Stuart Knight - flōswitch - Cost Optimization And Tech Redundancy For BPOs

    Published: 3/16/2023
18. Nathan Muniz - 247SECRETARY.COM - Impact Sourcing And Building Community in Philippines BPO

    Published: 3/2/2023
19. Marianne Rutz - Rutz Consulting - How To Avoid CX Breakdowns

    Published: 2/23/2023
20. Michelle Cirocco - Televerde - CX Offers A Second Chance For Incarcerated Women

    Published: 2/16/2023