CX Files

369 Episodes

1. Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain

   Published: 6/20/2024
2. Stephen Loynd - TrendzOwl - AI And Innovation In The USA

   Published: 6/13/2024
3. Erin Broecker - Teleperformance - Using Content To Learn More About CX

   Published: 6/6/2024
4. Michael Morrison - NCRI Inc - CX And BPO Trends In Canada

   Published: 5/30/2024
5. Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships

   Published: 5/22/2024
6. Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados

   Published: 5/16/2024
7. Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization

   Published: 5/9/2024
8. CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor

   Published: 5/2/2024
9. Chris Gillen - A Closer Look - CX With AI And Humans Working Together

   Published: 4/29/2024
10. Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA

    Published: 4/25/2024
11. Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent

    Published: 4/22/2024
12. Paula Kennedy Garcia - CX Digital Delivery

    Published: 4/18/2024
13. Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX

    Published: 4/11/2024
14. Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap

    Published: 4/4/2024
15. Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX

    Published: 3/28/2024
16. Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX

    Published: 3/21/2024
17. Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community

    Published: 3/14/2024
18. Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace

    Published: 3/7/2024
19. Bruce Winder - The Future Opportunities And Challenges For CX In Retail

    Published: 2/29/2024
20. Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions

    Published: 2/22/2024