CX Files

369 Episodes

1. Ian Barkin - What Is The Future For BPO?

   Published: 5/4/2023
2. Marko Torovic - NSourcing - Where Is My Limo? Luxury Auto Travel And Luxury CX

   Published: 4/27/2023
3. Peter Ryan - The 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey RESULTS

   Published: 4/20/2023
4. Simon Kriss - CX and BPO In Australia

   Published: 4/13/2023
5. Johan Steyn - Could ChatGPT And AI Kill The Contact Center?

   Published: 4/6/2023
6. Kirk Laughlin - Nearshore Americas - CX in the Caribbean

   Published: 3/30/2023
7. Chandni Bhatt - Beauty Pie - Focusing On High Value Subscriptions And CX

   Published: 3/23/2023
8. Matt Sims - Alorica - Comparing CX Strategies In The US And Europe

   Published: 3/16/2023
9. Stuart Knight - flōswitch - Cost Optimization And Tech Redundancy For BPOs

   Published: 3/16/2023
10. Nathan Muniz - 247SECRETARY.COM - Impact Sourcing And Building Community in Philippines BPO

    Published: 3/2/2023
11. Marianne Rutz - Rutz Consulting - How To Avoid CX Breakdowns

    Published: 2/23/2023
12. Michelle Cirocco - Televerde - CX Offers A Second Chance For Incarcerated Women

    Published: 2/16/2023
13. Alistair Niederer - Planning For Permanent WFH And Hybrid

    Published: 2/10/2023
14. John Sills - MD at The Foundation and Author of 'The Human Experience'

    Published: 2/2/2023
15. Paige Webster - Global Site Selectors - Global BPO Site Selection

    Published: 1/26/2023
16. Justin Custer - ChatLingual - The Power of Digital Chat: How it Transforms CX

    Published: 1/19/2023
17. Stephanie Todd - Soul CX - How Can The Airlines Recover From Their CX Disaster?

    Published: 1/12/2023
18. Mark Walton - Cloudbase Partners - WFH Audits and Health & Safety For Home Workers

    Published: 1/5/2023
19. CX In 2023 - Digital, Voice, And Other Trends With A Panel Of Expert Analysts

    Published: 12/29/2022
20. Mark Hillary and Peter Ryan Look Back At The Best Of CX Files In 2022

    Published: 12/22/2022