CX Files

369 Episodes

1. The Best CX Podcasters Looking Back At 2022 And Forward To 2023

   Published: 12/15/2022
2. Steve Mosser - Sensée - Building A Positive Team Culture In WFH CX

   Published: 12/8/2022
3. Martin Roe - CCI Global - Exploring BPO & CX In Africa

   Published: 12/1/2022
4. Roger Beadle - Limitless - GigCX And The Future Of Flexible CX

   Published: 11/24/2022
5. Chris Gillen - A Closer Look - Travel CX Over The Holidays And Into 2023

   Published: 11/16/2022
6. Jonathan Steiman - Peak Support - From CX Analyst To Building A New BPO Company

   Published: 11/10/2022
7. Jonas Berggren - Transcom - GigCX And A Flexible Future For CX & BPO

   Published: 11/2/2022
8. Barry Matthews - Open Assembly - The Future Of Work (And CX)

   Published: 10/27/2022
9. Leigh Hopwood - CCMA - Our Industry Will Thrive Through Learning

   Published: 10/19/2022
10. David Powers - Rooter Hero - Managing CX When Callers Have A Disaster On Their Hands!

    Published: 10/13/2022
11. Rick Collins - Marsh - Managing Risk And Fraud In CX

    Published: 10/6/2022
12. Stephen Loynd - What Is The Metaverse And Why Does It Matter For CX?

    Published: 9/29/2022
13. Ben Jones - Sigma Connected Group - Key Lessons From CXO 2022

    Published: 9/22/2022
14. Ricardo Pedroza - PROCOLOMBIA - BPO and CX in Colombia

    Published: 9/15/2022
15. BPO In Georgia With Sean Goforth & Lynda Arsenault

    Published: 9/7/2022
16. Victor Pereda - Nearsol - How Startups and Hypergrowth Companies Manage CX

    Published: 9/1/2022
17. Indu Badlani - Project Space and StaffingExpert - Career Development in CX

    Published: 8/25/2022
18. Simon Yoxon-Grant - TLScontact - The Recovery Of The Travel Industry

    Published: 8/17/2022
19. Claas van Delden - Yoummday - CX Acquisition And Expansion In Europe

    Published: 8/11/2022
20. Cheryl Paarwater - Call Lab BPO - Impact Sourcing And Creating Employment Opportunities With CX In South Africa

    Published: 8/4/2022