CX Insider - Customer experience leaders sharing insights and ideas for customer service success

115 Episodes

1. How to Build Customer Trust, With Sergio Feo

   Published: 9/20/2021
2. How Do Vision & Mission Statements Play the Lead Role in CX Delivery? With Jose Herrera

   Published: 9/6/2021
3. How Are Millennials Setting the New Standard for Customer Experience? With Dan Gingiss

   Published: 8/23/2021
4. How to Scale Your Customer Experience, With Ben Segal

   Published: 7/26/2021
5. Has Customer Obsession Gone Too Far? With Steve Anderson

   Published: 7/13/2021
6. 50th Episode Special

   Published: 7/5/2021
7. How Video Consultations Enhance Customer Experience, With Stuart Fearn

   Published: 6/23/2021
8. You Can't Make This Sh*p Up, With Paul Rutter

   Published: 6/7/2021
9. Who Comes First, the Employee or the Customer? With Salman Sharif

   Published: 5/17/2021
10. Stop Asking Your Customers to Call You, With Brian Kale

    Published: 5/10/2021
11. Evaluating CX: Mystery Shopping or Crowdsourcing? With Antonio Maiorano

    Published: 5/4/2021
12. Customer-Centricity in the Property Sector, With John King

    Published: 4/26/2021
13. Why Planning to Fail Really Means Planning to Win, With Katie Stabler

    Published: 4/19/2021
14. The 3 Pillars of Effective Customer Experience, With Ján Uriga

    Published: 4/12/2021
15. Breaking Down Misconceptions About Customer Experience With Gustavo Imhof

    Published: 4/6/2021
16. The Vaccine Passport Dilemma

    Published: 3/29/2021
17. An Introduction to AI in Customer Feedback (Part 2)

    Published: 3/22/2021
18. An Introduction to AI in Customer Feedback (Part 1)

    Published: 3/9/2021
19. How to Personalise the In-Store Experience, with Richard Kelly

    Published: 2/22/2021
20. Applying behavioural science to understand shopper habits, with Iona Carter

    Published: 2/9/2021