CX Insider - Customer experience leaders sharing insights and ideas for customer service success

115 Episodes

1. ACF Exclusive: Delivery of UK's COVID-19 Booking System

   Published: 1/28/2021
2. Neuromarketing: the new way to enhance customer experience, with Terry Wu

   Published: 1/12/2021
3. Using retail events to save the high street, with Jason Sit

   Published: 12/16/2020
4. Damien Davis on mental health and working remote

   Published: 12/9/2020
5. Branch transformation part 3 Q&A (RBR BT20)

   Published: 11/30/2020
6. The next gen banking experience part 2 (RBR BT20)

   Published: 11/20/2020
7. The next-gen branch experience part 1 (RBR BT20)

   Published: 11/15/2020
8. Karen Clinkard on employAGILITY and using data to improve CX

   Published: 11/3/2020
9. Can retailers reconnect with their customers?

   Published: 10/27/2020
10. The future of retail

    Published: 10/21/2020
11. Carly Lake on getting results when working remote

    Published: 9/18/2020
12. Howard Brown on the new retail banking experience

    Published: 8/10/2020
13. Linking Kids for a better future

    Published: 7/29/2020
14. CEO Javier Perdices on healthcare digital transformation [Es]

    Published: 7/28/2020
15. CEO Cinde Dolphin on patient centricity

    Published: 6/26/2020
16. Richard Hadden on how employee engagement influences your profits

    Published: 6/22/2020
17. WFH - Alex & Liza on CSR, Sustainability and the new high street

    Published: 5/25/2020
18. WFH - Stuart Fearn on optimising your branch network during COVID-19

    Published: 5/21/2020
19. WFH - Charlene Li on Disruptive Leadership

    Published: 4/20/2020
20. WFH - Staying healthy at home with Jess Rieger

    Published: 4/3/2020