Doing Customer Experience Right‬ with Stacy Sherman

A podcast by Doing CX Right®‬ - Mondays

Mondays

Categories:

Business

152 Episodes

  1. 133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman

    Published: 6/3/2024

  2. 132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman

    Published: 5/20/2024

  3. 130. Seth Godin on AI, CX, and the Future of Customer Service

    Published: 5/7/2024

  4. 129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton

    Published: 4/29/2024

  5. 128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio

    Published: 4/22/2024

  6. 127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult

    Published: 4/15/2024

  7. 126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy

    Published: 4/8/2024

  8. 125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest

    Published: 4/1/2024

  9. 124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky

    Published: 3/25/2024

  10. 123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

    Published: 3/18/2024

  11. 122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges

    Published: 3/11/2024

  12. 121. Cultivating Community and Conversations in Customer Service | Thom Singer

    Published: 3/4/2024

  13. 120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown

    Published: 2/26/2024

  14. 119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman

    Published: 2/19/2024

  15. 118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov

    Published: 2/13/2024

  16. 117. How to increase customer satisfaction by asking the right questions | Marty Grunder

    Published: 2/5/2024

  17. 116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams

    Published: 1/29/2024

  18. 115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson

    Published: 1/22/2024

  19. 114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott

    Published: 1/16/2024

  20. 113. Setting the Bar - How to Become a Category of One Business with Joe Calloway

    Published: 1/8/2024

2 / 8

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.