Experience Action

A podcast by Jeannie Walters, CCXP - Tuesdays

Categories:

Business Education

87 Episodes

  1. A Scary CX Story

    Published: 10/31/2023

  2. CX Pulse Check #2

    Published: 10/24/2023

  3. Customer Experience VS. Member Experience

    Published: 10/17/2023

  4. Acting on Negative Feedback

    Published: 10/10/2023

  5. Updating CX Foundations

    Published: 10/3/2023

  6. CX Pulse Check

    Published: 9/26/2023

  7. Prioritizing with a CX Charter

    Published: 9/19/2023

  8. Performance Reviews & CX

    Published: 9/12/2023

  9. Focus Groups and Feedback

    Published: 9/5/2023

  10. Customer Service vs Customer Experience

    Published: 8/29/2023

  11. Am I the Only One Who Cares?

    Published: 8/22/2023

  12. Find Your CX Budget

    Published: 8/15/2023

  13. Getting Serious about CX

    Published: 8/8/2023

  14. CX as a Brand Differentiator

    Published: 8/1/2023

  15. Employee Experience ROI

    Published: 7/26/2023

  16. Investigating Customer Experiences

    Published: 7/18/2023

  17. More than NPS

    Published: 7/11/2023

  18. Measuring and Communicating Improvements

    Published: 6/27/2023

  19. Shift Siloed CX To Connected CX

    Published: 6/20/2023

  20. CX Tech Tool Talk

    Published: 6/13/2023

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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!