Experience Action

A podcast by Jeannie Walters, CCXP - Tuesdays

Tuesdays

Categories:

Business Education

100 Episodes

  1. Performance Reviews & CX

    Published: 9/12/2023

  2. Focus Groups and Feedback

    Published: 9/5/2023

  3. Customer Service vs Customer Experience

    Published: 8/29/2023

  4. Am I the Only One Who Cares?

    Published: 8/22/2023

  5. Find Your CX Budget

    Published: 8/15/2023

  6. Getting Serious about CX

    Published: 8/8/2023

  7. CX as a Brand Differentiator

    Published: 8/1/2023

  8. Employee Experience ROI

    Published: 7/26/2023

  9. Investigating Customer Experiences

    Published: 7/18/2023

  10. More than NPS

    Published: 7/11/2023

  11. Measuring and Communicating Improvements

    Published: 6/27/2023

  12. Shift Siloed CX To Connected CX

    Published: 6/20/2023

  13. CX Tech Tool Talk

    Published: 6/13/2023

  14. Step into CX Leadership

    Published: 6/6/2023

  15. The Case of Missing CX

    Published: 5/30/2023

  16. Get that CX Job!

    Published: 5/23/2023

  17. Be a Lifelong CX Learner

    Published: 5/16/2023

  18. Getting Data Right

    Published: 5/9/2023

  19. Starbucks CEO in the Store

    Published: 5/2/2023

  20. Is my CX Role In Jeopardy?

    Published: 4/25/2023

4 / 5

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!