Experts of Experience

A podcast by Mission.org - Wednesdays

Wednesdays

Categories:

Business

56 Episodes

  1. #35 How GNC is Shaping Product Strategy with Customer Feedback

    Published: 6/19/2024

  2. #34 How John Deere is Making Technology Accessible to All Farmers

    Published: 6/12/2024

  3. #33 The Power of Proximity in Enhancing Customer Experience

    Published: 6/5/2024

  4. #32 Useful Ways To Think About The Relationship Between Customer and Employee Experience

    Published: 5/29/2024

  5. #31 The Monumental Power of Genuine Empathy as a CX Tool

    Published: 5/22/2024

  6. #30 What Are The Biggest CX Mistakes and How To Avoid Them

    Published: 5/15/2024

  7. #29 How To Achieve Championship Level CX with PGA Tour Superstore's CMO

    Published: 5/8/2024

  8. #28 AI and the Driving Experience: Enhancing EVs Through Smart Technology

    Published: 5/1/2024

  9. #27 New Report Reveals Trends and Challenges for the Industry

    Published: 4/24/2024

  10. #26 Secrets to Great Service at Quick-Service Restaurants

    Published: 4/17/2024

  11. #25 How Breeze Airways is Proving You Can Create Superior Flying Experiences

    Published: 4/10/2024

  12. #24 Customer Experience Resurgence: The MoviePass Story

    Published: 4/3/2024

  13. #23 Building Trust in AR: Niantic's Guide to Transparent Customer Engagement

    Published: 3/27/2024

  14. #22 Advice for Harmonizing Business-Customer Relationships

    Published: 3/20/2024

  15. #21 Accessibility in Focus: Fable's CEO Talks Design and Impact

    Published: 3/13/2024

  16. #20 Insights on Prioritizing Customer Experience for Sustainable Growth

    Published: 3/6/2024

  17. #19 The Ultimate Guide to Ecommerce CX

    Published: 2/28/2024

  18. #18 Innovation in Education: Duolingo's Approach to Immersive Learning with Megan Bednarczyk

    Published: 2/21/2024

  19. #17 Rudi Khoury - Empower Your Team, Transform Customer Service: Fisher & Paykel's Revolutionary Approach

    Published: 2/14/2024

  20. #16 Ethan Beute - The Heart of Customer Experience: Human Emotion and Artful Communication

    Published: 2/7/2024

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If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.