First Contact: Stories of the Call Center

54 Episodes

1. Exploring the Magic of Amazing Customer Service: Shep Hyken

   Published: 10/23/2020
2. Bonus Recording: Steve on CX Superheroes with Christopher Brooks

   Published: 10/14/2020
3. Exploring Human Voice and Simulation Training: Nancy Munro

   Published: 9/25/2020
4. Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona

   Published: 8/26/2020
5. The Lifelong Dream of Customer Support: Roy Atkinson

   Published: 8/21/2020
6. Growing Up in a Call Center: Thomas Laird

   Published: 7/24/2020
7. Bonus Recording: Steve on Telecom Reseller with Doug Green

   Published: 7/15/2020
8. Truth-Telling in the Age of Robocalls: Rebekah Johnson

   Published: 6/26/2020
9. Bonus Recording: Steve on Contact Center Insights with Nancy Munro

   Published: 6/5/2020
10. The Emotionally Intelligent Leader: Jim Rembach

    Published: 5/29/2020
11. What Makes a True Leader: Christa Heibel

    Published: 4/24/2020
12. Superwoman Decoded: Cathy Karabetsos

    Published: 3/20/2020
13. Entrepreneurship as an Adventure Sport: Jake Bush

    Published: 2/18/2020
14. From Call Agent to CEO: Steve Bederman

    Published: 1/16/2020