The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

457 Episodes

1. Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders

   Published: 7/4/2024
2. Building the future of AI-first customer service

   Published: 6/27/2024
3. Off Script: Reinventing customer service with AI

   Published: 6/20/2024
4. Unlocking customer service's strategic potential with AI

   Published: 6/13/2024
5. Shep Hyken on getting ahead of the competition with exceptional CX

   Published: 6/6/2024
6. Evolving your support org to thrive in the AI era

   Published: 5/24/2024
7. Mapping out the first 90 days with AI-first Customer Service

   Published: 5/16/2024
8. Off Script: Into the future with AI-first Customer Service

   Published: 5/9/2024
9. Exploring customer service career paths in the age of AI

   Published: 5/2/2024
10. Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

    Published: 4/25/2024
11. Moment of truth – Fin AI Copilot in practice

    Published: 4/18/2024
12. How Fin AI Copilot changes the game for support teams

    Published: 4/11/2024
13. Introducing Off Script: Des Traynor on the AI revolution

    Published: 4/4/2024
14. Stacy Sherman on how to design customer experiences that drive loyalty

    Published: 3/28/2024
15. Fueling the AI machine with the knowledge it needs

    Published: 3/21/2024
16. How AI is transforming customer service tech stacks

    Published: 3/7/2024
17. Amplitude’s Jenna Elliott on navigating the future of customer success

    Published: 2/29/2024
18. Understanding the changing economics of customer service in the age of AI

    Published: 2/22/2024
19. Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

    Published: 2/15/2024
20. Exploring Intercom's Customer Service Trends Report for 2024

    Published: 2/1/2024