The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

457 Episodes

1. Rewind: Jeff Vincent on solving customer problems

   Published: 1/25/2024
2. Intercom on Product: Riding the AI wave in 2024

   Published: 1/18/2024
3. CX leader Camille E. Acey on the evolving dynamics in customer service

   Published: 1/11/2024
4. Synthesia CEO Victor Riparbelli on how generative AI is transforming video

   Published: 1/4/2024
5. Inside Intercom 2023 in Review

   Published: 12/14/2023
6. Rewind: CX author Dan Gingiss on turning customers into your own salesforce

   Published: 12/7/2023
7. Make every call count: The evolution of phone support

   Published: 11/30/2023
8. Angel investor Christoph Janz on finding the right opportunities in AI

   Published: 11/23/2023
9. Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

   Published: 11/16/2023
10. How AI is creating support roles, not taking them

    Published: 11/9/2023
11. The story behind the chirp: Intercom’s notification sound

    Published: 11/2/2023
12. Rewind: Intercom on Product – The intersection of company and product strategy

    Published: 10/26/2023
13. Training the next generation of support leaders with Peak Support’s Hannah Steiman

    Published: 10/19/2023
14. Rewind: IBM’s Arin Bhowmick on designing ethical AI

    Published: 10/12/2023
15. Rewind: Nick Mehta on delivering value at scale

    Published: 10/5/2023
16. HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

    Published: 9/28/2023
17. Leonard Berry and the eternal pursuit of service excellence

    Published: 9/21/2023
18. Intercom on Product: Product strategy in the age of AI

    Published: 9/14/2023
19. Shopify UX Director Elizabeth McGuane on why design should start with words

    Published: 9/7/2023
20. The emergence of superintelligent AI

    Published: 8/31/2023