The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

457 Episodes

1. Learn how AI can unlock productivity, according to AI founder Andrew Louder

   Published: 8/24/2023
2. Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

   Published: 8/17/2023
3. The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

   Published: 8/10/2023
4. CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

   Published: 8/2/2023
5. Rewind: Square's Rohini Pandhi on spotting and solving customer problems

   Published: 7/27/2023
6. What happens when customers meet chatbots? Discussing our latest research on AI in customer service

   Published: 7/20/2023
7. AI educator Kavita Ganesan on uncovering AI opportunities in your business

   Published: 7/13/2023
8. Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes

   Published: 7/6/2023
9. Becoming Fin: The story behind the name of our AI chatbot

   Published: 6/29/2023
10. Adapting to the AI revolution in CS: Discussing our 2023 AI report

    Published: 6/22/2023
11. Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

    Published: 6/15/2023
12. From science fiction to reality: Exploring the potential of LLMs

    Published: 6/8/2023
13. Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

    Published: 6/1/2023
14. Intercom on Product: The AI revolution and the future of customer service

    Published: 5/25/2023
15. Building AI that works: How to navigate the AI frontier as a product leader

    Published: 5/17/2023
16. Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

    Published: 5/11/2023
17. How to take your Customer Service from unforgivable to unforgettable, with Micah Solomon

    Published: 5/4/2023
18. How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown

    Published: 4/27/2023
19. How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

    Published: 4/20/2023
20. Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

    Published: 4/13/2023