It's a Customer's World with Andy Murray

A podcast by Sam M. Walton College of Business

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48 Episodes

  1. The Future of Retail Media Networks with Simon Miles

    Published: 10/11/2022
  2. Exploring Retail Media Networks with the Walton College of Business Research Team

    Published: 10/4/2022
  3. What’s the best advice you have for University seniors? A compilation of top answers from ten industry Leaders we’ve interviewed over the last two years, all in this special edition podcast.

    Published: 9/6/2022
  4. Chris Gray on the Intersection of Marketing and Psychology

    Published: 8/10/2022
  5. Chad Fox on Marketing in an Evolving Retail Space

    Published: 7/27/2022
  6. Sarah Goforth on Entrepreneurship and Innovation

    Published: 7/13/2022
  7. Rodney Thomas and Stephanie Thomas on Topical Supply Chain Issues

    Published: 6/22/2022
  8. Paco Underhill on How We Eat

    Published: 4/13/2022
  9. Molly Rapert on Teaching Tomorrow’s Leaders

    Published: 3/16/2022
  10. Kevin Ervin Kelley on the Customer Centric Innovation in Stores

    Published: 8/4/2021
  11. Kevin Ervin Kelley on Progressive Retail Design

    Published: 8/4/2021
  12. Simon Miles & James Beck from The Coca-Cola Company on Collaboration Between Brands & Retail

    Published: 5/25/2021
  13. Paco Underhill Answers Marketing Student Questions

    Published: 5/10/2021
  14. Advice for Students from Marketing Luminary Kevin Roberts

    Published: 4/5/2021
  15. Sam M. Walton College of Business Students on Taking Business Beyond the Transaction

    Published: 3/29/2021
  16. Sarah Friar on Keeping Empathy as a Core Value

    Published: 3/22/2021
  17. Steve Dennis on the Shifting Retail Space

    Published: 3/15/2021
  18. Brenda Malloy on Assembling Customer-Centric Leadership Teams

    Published: 3/8/2021
  19. Dr. Nick Fine on the Dichotomy Between IT and Digital Marketing

    Published: 3/1/2021
  20. Rishad Tobaccowala on the Human Behind the Consumer

    Published: 2/22/2021

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Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.