Brazen Leaders - The Human Edge

98 Episodes

1. #17 - What's the CX Butterfly Effect?

   Published: 10/14/2020
2. #16 - What is good content and why is it so important today? Interview with Content Guru, Frederic Wauters.

   Published: 10/7/2020
3. #15 - When do you know your Customer Journey is ready for a Mobile App? - Interview of Alexandre De Saedeleer from Tapptic

   Published: 9/22/2020
4. #14 - Don't waste your Buyer Persona anymore - 5 secret CX ingredients

   Published: 9/16/2020
5. #13 - What are the 4 main Customer Experience focuses in B2B? - Interview of Aaron Pollet, CX Expert.

   Published: 9/8/2020
6. #12 - 10 ways to improve your relationships at work even if you don’t like your colleagues

   Published: 9/2/2020
7. #11 - How to improve Customer Experience

   Published: 8/26/2020
8. #10 - 8 Tips for a Stress-Free Return to Work

   Published: 8/19/2020
9. #9 - Buyer Persona Research: 10 essentials questions to ask.

   Published: 6/11/2020
10. #8 - How to define a Customer-Centric Value Proposition : The Ultimate Canvas.

    Published: 5/28/2020
11. #7 - How to Define Customer Experience - 4 Methods & their key ingredients.

    Published: 5/20/2020
12. #6 - 3 Managers’ biases you should be aware of and how to avoid them.

    Published: 5/11/2020
13. #5 - How to create a customer journey map. A simple yet powerful tool to solve problems.

    Published: 4/29/2020
14. #4 - How to manage Virtual Team ? 3 tips from a Change & Collaboration Expert.- Interview Sophie Chevalier

    Published: 4/20/2020
15. #3 - Build 5 powerful habits to become Customer-Centric minded.

    Published: 4/13/2020
16. #2 - The two reasons why Purpose matters in Business.

    Published: 4/4/2020
17. #1 - How to be an agile and resilient Manager ?

    Published: 3/27/2020
18. People&Digital, the teaser.

    Published: 3/18/2020