Pink Elephant - The IT and ITIL Service Management Experts

162 Episodes

1. The Role of the Service Desk in the 21st Century, Part 7 of 7

   Published: 9/28/2007
2. The Role of the Service Desk in the 21st Century, Part 6 of 7

   Published: 9/21/2007
3. The Role of the Service Desk in the 21st Century, Part 5 of 7

   Published: 9/14/2007
4. The Role of the Service Desk in the 21st Century, Part 4 of 7

   Published: 9/7/2007
5. The Role of the Service Desk in the 21st Century, Part 3 of 7

   Published: 8/31/2007
6. The Role of the Service Desk in the 21st Century, Part 2 of 7

   Published: 8/24/2007
7. The Role of the Service Desk in the 21st Century, Part 1 of 7

   Published: 8/17/2007
8. Can You Legislate Availability? Part 6

   Published: 8/10/2007
9. Can You Legislate Availability? Part 5

   Published: 8/3/2007
10. Can You Legislate Availability? Part 4

    Published: 7/27/2007
11. Can You Legislate Availability? Part 3

    Published: 7/20/2007
12. Can You Legislate Availability? Part 2

    Published: 7/13/2007
13. Can You Legislate Availability? Part 1

    Published: 7/6/2007
14. Determining Staffing Levels at the Service Desk

    Published: 6/29/2007
15. An Introduction to COBIT Part 4 of 4

    Published: 6/22/2007
16. An Introduction to COBIT Part 3 of 4

    Published: 6/15/2007
17. An Introduction to COBIT Part 2 of 4

    Published: 6/8/2007
18. An Introduction to COBIT Part 1 of 4

    Published: 6/1/2007
19. ITIL in a Heartbeat: An Introduction to ITIL Part 4 of 4

    Published: 5/25/2007
20. ITIL in a Heartbeat: An Introduction to ITIL Part 3 of 4

    Published: 5/18/2007