Psychology of Customer Success

A podcast by Rachel Provan

Categories:

Business Technology

27 Episodes

  1. Let's Talk Failure - and why you need it!

    Published: 1/17/2024

  2. The Essential Mindset Shifts for Successful Leadership

    Published: 1/10/2024

  3. The Human Problem with Customer Success

    Published: 1/10/2024

  4. The Mental Blocks Around the Customer Journey

    Published: 1/10/2024

  5. It's Just Easier If I Do It

    Published: 1/10/2024

  6. The Helper Personality

    Published: 1/10/2024

  7. Welcome to Psychology of Customer Success by Rachel Provan

    Published: 12/17/2023

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Humans don’t think and act like computers.  So why are you setting your CS strategy based solely on logic?  Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.