Punk CX with Adrian Swinscoe

498 Episodes

1. Adobe, Customer Experience Management (CEM) and fear in the boardroom - Interview with Rob Pinkerton

   Published: 1/24/2020
2. Making Britain more enterprising – Interview with Duncan Cheatle

   Published: 1/24/2020
3. Beyond the Familiar - Long-Term Growth, Customer Focus, NPS and other reflections: Interview with Professor Patrick Barwise

   Published: 1/24/2020
4. Customer Service, Customer Experience and Measuring How Your Company Feels: Interview with Derek Williams of the Wow! Awards

   Published: 1/24/2020
5. Enchantment: Interview with Guy Kawasaki

   Published: 1/24/2020
6. Customer Experience, Back to Basics and Creating a Customer Focused Business - Interview with Syed Hasan of Responsetek

   Published: 1/24/2020
7. Is your marketing sticky enough? - Interview with Grant Leboff

   Published: 1/24/2020
8. Social CRM, Customer Centric and Agile Business:Interview with Laurence Buchanan

   Published: 1/24/2020
9. Customer complaints are great: Interview with Michael Hill of complaintsrgreat

   Published: 1/24/2020
10. What makes first direct so successful: Interview with their new CEO Mark Mullen

    Published: 1/24/2020
11. The emotional component of customer experience: the next competitive battleground - Interview with Qaalfa Dibeehi of Beyond Philosophy

    Published: 1/24/2020
12. The Twelve Absolutes of Leadership: Interview with Gary Burnison, CEO of Korn/Ferry International

    Published: 1/24/2020
13. Extreme Trust and why it's important for your customers and your business - Interview with Martha Rogers and Don Peppers

    Published: 1/24/2020
14. Reinventing customer experience in the legal sector - Interview with Karl Chapman of Riverview Law

    Published: 1/24/2020
15. The customer service revolution is here and now - Interview with Mikkel Svane CEO of Zendesk

    Published: 1/24/2020
16. Social Business: walking the talk and debunking some of the myths: Interview with Will McInnes of NixonMcInnes

    Published: 1/24/2020
17. Employee engagement is not something that is done to employees - Interview with Kevin Kruse

    Published: 1/21/2020
18. #PositivelySocial and why customer service in social media is a failure - Interview with Frank Eliason

    Published: 1/21/2020
19. Retailers and their customers - what's now and what's next - Interview with Ian McGarrigle of the World Retail Congress

    Published: 1/21/2020
20. The Age of the Customer - Interview with Kerry Bodine about her new book Outside In

    Published: 1/21/2020