Punk CX with Adrian Swinscoe

528 Episodes

1. We need to talk about customer service's “messy middle” - Interview with Michael Ramsey of ServiceNow

   Published: 2/24/2021
2. Solving language based customer service inequalities - Interview with Vasco Pedro of Unbabel

   Published: 2/16/2021
3. The power of personalised videos to drive engagement at all stages of the customer journey - Interview with Matt Barnett of Bonjoro

   Published: 2/7/2021
4. From an award winning chef to CX Leader of the Year 2020 - Interview with James Scutt of the Post Office

   Published: 1/28/2021
5. Where the magic happens when it comes to improving customer outcomes - Interview with Stacy Sherman

   Published: 1/21/2021
6. Mindset, method, motivation and harmonisation are at the centre of customer centric-thinking and leadership - Interview with Andy Murray

   Published: 1/13/2021
7. Leadership and how to achieve customer centricity - Interview with Minter Dial

   Published: 1/4/2021
8. When it comes to CX is your company a starter, riser or champion? - Interview with Adrian McDermott of Zendesk

   Published: 12/19/2020
9. On a scale from 1-10, how racist is your AI? - Interview with Jeff Gallino and Conrad Liburd of CallMiner

   Published: 12/11/2020
10. The secrets behind tapping into your customer's imagination - Interview with Chip Bell

    Published: 12/5/2020
11. The relationship between trust, honesty and simplicity when it comes to customer and employee experience - Interview with Brian Rafferty of Siegel+Gale

    Published: 11/25/2020
12. 140 leaders share the lessons they learned during the pandemic - Interview with Joseph Michelli

    Published: 11/17/2020
13. How can you relate to B2B customers when they more ‘hidden’ from you than before? - Interview with Jeroen Corthout of Salesflare

    Published: 11/10/2020
14. What if customers want more than excellent service? - Interview with Steven Van Belleghem

    Published: 10/31/2020
15. Customer experience doesn’t stop - Interview with Richie Manu

    Published: 10/24/2020
16. Proactive support is the holy grail of customer support - Interview with Paul Adams of Intercom

    Published: 10/16/2020
17. The difference and relationship between emotion, empathy and emotional intelligence in customer experience - Interview with Sandra Thompson

    Published: 10/8/2020
18. Language is the most basic form of personalisation and it plays a huge role in a customer’s experience - Interview with Allison McDougall of Amplexor

    Published: 9/29/2020
19. Our leadership impact is really about how we show up and who we are - Interview with Anese Cavanaugh

    Published: 9/22/2020
20. Why we are building the Women In CX community - Interview with Clare Muscutt

    Published: 9/16/2020