Punk CX with Adrian Swinscoe

517 Episodes

1. 140 leaders share the lessons they learned during the pandemic - Interview with Joseph Michelli

   Published: 11/17/2020
2. How can you relate to B2B customers when they more ‘hidden’ from you than before? - Interview with Jeroen Corthout of Salesflare

   Published: 11/10/2020
3. What if customers want more than excellent service? - Interview with Steven Van Belleghem

   Published: 10/31/2020
4. Customer experience doesn’t stop - Interview with Richie Manu

   Published: 10/24/2020
5. Proactive support is the holy grail of customer support - Interview with Paul Adams of Intercom

   Published: 10/16/2020
6. The difference and relationship between emotion, empathy and emotional intelligence in customer experience - Interview with Sandra Thompson

   Published: 10/8/2020
7. Language is the most basic form of personalisation and it plays a huge role in a customer’s experience - Interview with Allison McDougall of Amplexor

   Published: 9/29/2020
8. Our leadership impact is really about how we show up and who we are - Interview with Anese Cavanaugh

   Published: 9/22/2020
9. Why we are building the Women In CX community - Interview with Clare Muscutt

   Published: 9/16/2020
10. Customer success (CS) = Customer experience (CX) + Customer outcomes (CO) - Interview with Nick Mehta of Gainsight

    Published: 9/7/2020
11. Experimentation is what makes Microsoft, Google, Netflix and Booking.com so successful - Interview with Harvard Business School Professor Stefan Thomke

    Published: 8/28/2020
12. Emerging leadership lessons from the pandemic and what we need from leaders now - Interview with Rachel Neaman

    Published: 8/21/2020
13. Difficult conversations and building more inclusive and diverse organizations - Interview with Jenn Graham of Civic Dinners

    Published: 8/14/2020
14. Lessons learned from the move to remote working - Interview with Dean Robison of ServiceNow

    Published: 8/7/2020
15. Four key factors that are framing the challenges for organisations going forward - Interview with Jo Causon of The Institute of Customer Service

    Published: 7/31/2020
16. A quest to make technology emotionally intelligent - Interview with Rana el Kaliouby of Affectiva

    Published: 7/25/2020
17. Purpose is not a luxury and matters more than ever in a crisis - Interview with Professor Alex Edmans of London Business School

    Published: 7/19/2020
18. Innovative brands are using direct mail to improve customer engagement - Interview with Dan Frohnen of Sendoso

    Published: 7/12/2020
19. Excellence and extreme humanization are needed more than ever - Interview with Tom Peters

    Published: 7/3/2020
20. A lot of enterprise software is still eye-wateringly terrible and it's acting like a handbrake on experience improvement efforts - Interview with Leon Gauhman of Elsewhen

    Published: 6/27/2020