Punk CX with Adrian Swinscoe

498 Episodes

1. A lot of enterprise software is still eye-wateringly terrible and it's acting like a handbrake on experience improvement efforts - Interview with Leon Gauhman of Elsewhen

   Published: 6/27/2020
2. A Center-Out business architecture enables better and more empathetic customer experiences - Interview with Don Schuerman of Pega

   Published: 6/18/2020
3. Up to 90% of digital data is not used. What sort of society accepts 90% waste? - Interview with Gerry McGovern

   Published: 6/12/2020
4. Scaling customer support and maintaining employee and customer satisfaction even through a pandemic - Interview with Nick Misewicz of Pura Vida Bracelets

   Published: 6/3/2020
5. The current crisis has put a very pragmatic lens onto digital transformation - Interview with Tom Libretto of Pega

   Published: 5/26/2020
6. Why we need to democratise leadership development and how the coronavirus pandemic is highlighting the strength and power of a more feminine way of leading - Interview with Lauren Currie of Stride

   Published: 5/17/2020
7. Leading a digital transformation that will never end - Interview with Duncan Macdonald of UPC Switzerland

   Published: 5/10/2020
8. Customer experience, innovation, artificial intelligence, culture....a look inside Amazon - Interview with Claire Whitaker

   Published: 5/3/2020
9. The nature of service and how we've grown up with a service economy which is now finding it very hard to actually serve customers - Interview with Joel Bailey of EY Seren

   Published: 4/26/2020
10. Authentic leadership is just the rebranding of transformational leadership with some of the caffeine taken out - Interview with Professor Dennis Tourish

    Published: 4/16/2020
11. Customer experience is more than f***ing metrics - Interview with Sydney Brouwer

    Published: 4/7/2020
12. How anarchy and Emma Goldman inspires one of the coolest companies in America - Interview with Ari Weinzweig of Zingermans

    Published: 3/29/2020
13. We are moving from a ticketing age to a conversational age - Interview with Mads Fosselius of Dixa

    Published: 3/18/2020
14. Corporate transformation will soon switch from digital to purpose - Interview with Mark Curtis of Fjord

    Published: 3/9/2020
15. Rethinking the experience of life insurance - Interview with Adam Weinberg of Haven Life

    Published: 2/28/2020
16. If you don't ignore your customers and create a service culture then you won't have to worry about the competition - Interview with Micah Solomon

    Published: 2/18/2020
17. The future is arriving now. Are you ready? - Interview with Anthony Abbatiello of Deloitte

    Published: 2/16/2020
18. Communities will become a core engine of commerce, innovation, experience, loyalty and service - Interview with Rob Tarkoff of Lithium Technologies

    Published: 2/16/2020
19. Insights from 100 of the world's most progressive organisations on how to make work more fun - Interview with Pim de Morree of Corporate Rebels

    Published: 2/4/2020
20. A lot of organisations talk outside in but their systems are not designed outside in - Interview with John Seddon of The Vanguard Method

    Published: 1/27/2020