Punk CX with Adrian Swinscoe

517 Episodes

1. Social customer service can make your business more customer focused - Interview with Joshua March, Conversocial

   Published: 1/21/2020
2. Build relationships with your customers that matter - Interview with Chris Brogan on The Impact Equation

   Published: 1/21/2020
3. True customer engagement is not based on click throughs or contests - Interview with Wendy Lea, CEO of Get Satisfaction

   Published: 1/21/2020
4. Customer service in the future will be a company wide mentality and not a department - Interview with Dave Carroll of United Breaks Guitars

   Published: 1/21/2020
5. Service innovation is the key to avoiding extinction - Interview with Mitch Kowalski on the future of the legal industry

   Published: 1/21/2020
6. The Non-Obvious Megatrends that will affect our ability to deliver a stand out customer experience in the coming years - Interview with Rohit Bhargava

   Published: 1/20/2020
7. Using systems thinking to improve customer satisfaction and employee engagement - Interview with Rob Brown of Aviva

   Published: 1/19/2020
8. Want more customers? Try focusing on art, culture and greatness - Interview with David Hieatt of Hiut Denim

   Published: 1/19/2020
9. Inbound marketing is about instant communications and creating content - Interview with David Meerman Scott

   Published: 1/19/2020
10. CRM, social media, social business and the future - Interview with Jon Ferrara of Nimble

    Published: 1/19/2020
11. Commitment, clarity and fanatical customers and employees - Interview with John Jantsch of Duct Tape Marketing

    Published: 1/19/2020
12. You can’t make ‘Art’ if you are not willing to fail - Interview with Seth Godin on The Icarus Deception

    Published: 1/19/2020
13. Systems thinking, customer service and unlearning the way we do things - Interview with John Seddon of Vanguard

    Published: 1/19/2020
14. Solve customer and business problems faster through collaboration - Interview with Jacob Morgan

    Published: 1/19/2020
15. Lessons from ten years of blogging and eight years of podcasting - Interview with Neville Hobson

    Published: 1/19/2020
16. Social business is not just social media, it takes real transformation - Interview with Brad W Martin and Vala Afshar of Enterasys

    Published: 1/19/2020
17. Unruly engagement, creativity and collaboration is built on two things: People and Places - Interview with Sarah Wood

    Published: 1/19/2020
18. Customer service, people and how caring does scale - Interview with Gary Vaynerchuk #1aDayQandA

    Published: 1/19/2020
19. Employee engagement inside one of the UK's best companies to work for - Interview with Keith Lewis of Matchtech

    Published: 1/19/2020
20. Customer service and customer loyalty can be improved by using decision science - Interview with Phil Barden

    Published: 1/19/2020