Punk CX with Adrian Swinscoe

498 Episodes

1. Customer service and customer loyalty can be improved by using decision science - Interview with Phil Barden

   Published: 1/19/2020
2. Improve your customer service by asking what would your Mum do - Interview with Lee Cockerell

   Published: 1/19/2020
3. Doing more to help creative business start ups grow and succeed - Interview with Doug Richard

   Published: 1/19/2020
4. Being Likeable, leadership, customer and employee engagement - Interview with Dave Kerpen

   Published: 1/17/2020
5. Blogger outreach and building trust with your customers - Interview with Hugh Anderson

   Published: 1/17/2020
6. Word of mouth marketing starts with proper listening - Interview with Molly Flatt of 1000 Heads

   Published: 1/17/2020
7. How to be more interesting (and keep customers for longer) - Interview with Jessica Hagy

   Published: 1/17/2020
8. Employee engagement is a commitment not a campaign - Interview with Stan Phelps

   Published: 1/17/2020
9. Customer engagement, social CRM and cool tools for professional services firms - Interview with Mark Bower

   Published: 1/17/2020
10. Customers, customer service, customer experience and crystal balls - Interview with Dr Nicola Millard of BT

    Published: 1/17/2020
11. Delivering Fanatical Levels of Customer Support - Interview with Fabio Torlini of Rackspace

    Published: 1/17/2020
12. Improve your business, yourself and your team with rapid skill acquisition- Interview with Josh Kaufman

    Published: 1/17/2020
13. Time to reboot your business and you? Interview with Mitch Joel about Ctrl Alt Delete

    Published: 1/17/2020
14. Creating products that customers love - Interview with Chris Ives of Ilkley Brewery

    Published: 1/14/2020
15. It's all about customer service, customer service, customer service - Interview with Tom Walsh CEO of Staycity

    Published: 1/14/2020
16. Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - Interview with Steve Curtin

    Published: 1/14/2020
17. Employee engagement and what it takes to be the best - Interview with Ryan Cheyne of Pets at Home

    Published: 1/14/2020
18. Outstanding brands become part of their customers story - Interview with Bernadette Jiwa

    Published: 1/14/2020
19. Helping customers, standing out, being human and telling stories through blogging - Interview with Mark Schaefer

    Published: 1/14/2020
20. Employee engagement is about human relationships not human resources - Interview with Luis Suarez of IBM

    Published: 1/14/2020